Greeter - Shore House

Reporting to the Shore House Supervisor, The Shore House Greeter is the welcoming agent to coordinate a friendly and smooth arrival and departure of each Shore House guest. The Shore House Greeter is a property ambassador and assists in crafting a curated experience for our guests while supporting all team members in executing the highest level of service while creating "Del Memories".

Position Summary:

Projects professionalism and a positive attitude while efficiently and courteously assisting our Shore House guests. Must be able to handle and process guests' requests and exceed their expectations while providing them with personalized services and accurate information.

• Open car doors for both arriving and departing guests. Extend a warm welcome, a pleasant day and/or a fond farewell depending on circumstance.

• Attend to all aspects of the arrival process; welcoming guests, unload, handle and deliver luggage and orient guests to their assigned accommodations as required.

• Secure luggage as required.

• Operate golf carts as needed in a safe and efficient manner.

• Maintain an orderly arrival and departure experience by keeping driveway traffic flowing.

• Direct valet parking attendants to service opportunities.

• Initiate transition of guest from the welcome at the front drive to the host for check-in.

• Assist with hailing taxis and/or Del shuttles for the transportation of our guests.

• Must know how to drive manual transmission

• Drive guest vehicles

• Provide directions as required and requested.

• Maintain an attentive and pleasant atmosphere.

• Communicate clearly and concisely with owners, guests, peers and members of the management team.

• Check daily activity board in order to be aware of special needs of our guests along with arrival and departure time of our guests.

• Maintain cleanliness standards and proper care of all supplies and equipment.

• Adhere to department and hotel procedures and policies

• Provide assistance to all hotel departments as required.

• Adhere to guidelines established in the Hotel del Coronado Associate Handbook.

• Perform additional tasks as requested by members of the leadership team.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Participates in industry organizations.
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Qualifications

Please list specific qualifications/experience, knowledge, skills and abilities needed for this position.

The success in this role will demonstrate itself through the following attributes and skills:

• Works with a positive "can-do" attitude.
• Excellent verbal and written communications skills. Ability to multitask and attention to detail.
• Service from the "HEART" approach toward guests and the team.

Required Qualifications

• Minimum Education: High School Diploma or GED
• Minimum Years of Experience: Two years of hospitality experience required
• Excellent verbal and written communication skills. Ability to provide directions, prioritize tasks, solve problems, execute under pressure, and follow through as required.
• Must have a valid driver's license and provide a DMV printout with a clean driving record.
• Must be friendly, outgoing, self-motivated, attentive to detail and capable of prioritizing and handling multiple tasks and responsibilities.

Preferred Qualifications

• Minimum Years of Experience: Two years of luxury experience preferred

PHYSICAL REQUIREMENTS

Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours

Physical Activity Frequency

Hearing Constant

Talking Constant

Near Vision Constant

Far Vision Constant

Sitting Occasional

Crouching/Bending/Stooping Constant

Reaching Constant

Grasping Constant

Standing Constant

Walking Constant

Crouching/Bending/Stooping Constant

Pushing/Pulling Constant

Climbing stairs Frequent

Lifting/Carrying (25 lbs.) Frequent

Smell Rare

Travel Rare

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!