What are the responsibilities and job description for the Senior Facilities Manager position at Hines?
Overview
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.
Responsibilities
As a Senior Facilities Manager at Hines, you will be responsible for oversight and overall facilities and financial management support for a large leased real estate portfolio of regional offices throughout the Americas. This position will focus on one asset initially (740,000 square feet) with the potential to grow into other locations. Responsibilities include, but are not limited to:
- Manages facilities services through outsourced vendors
- Ensures outstanding levels of service to the client and prompt issue resolution
- Develops and maintains approximately thirty annual budgets and monthly financial variance reporting
- Manage contract requirements, including meeting or exceeding Key Performance Indicators
- Manages performance of vendors ensuring services are delivered in accordance with the contract and to agreed standards and tracking to completion
- Completes reporting and ensures it is accurate and timely
- Coordinates engineering services as needed with the Hines Engineering team
- Manages lease administration issues and creates and/or revises lease abstracts
- Coordinates and resolves landlord, and project management construction issues
Qualifications
Minimum Requirements include:
- Bachelor’s degree in business administration, management, finance, information technology or related field from an accredited institution
- Five or more years of experience in facilities management, client services or a related field
- Highly proficient with a range of information technology tools and platforms including Microsoft Office, especially Excel; and CMMS/work management applications
- Experience with distributed portfolios desired
- Excellent communication, client service, and project management skills
- Current driver’s license and ability to travel throughout the Americas as required (estimated one site visit per month)
- Walks up and down stairs for inspections and emergency procedure or implantation
- Analytical problem solver skilled in developing strategic process improvements to maximize resources, contain costs, optimize space, and enhance services
- Strong leader and team builder with excellent training, presentation and relationship building skills
- Possess a strong understanding of key facilities management industry related metrics and the inter-relationship with client Service Level Agreements and Key Performance Indicators
- Vaccination is required for this client account
Closing
Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion¹, including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2020.
We are an equal opportunity employer and support workforce diversity.
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