What are the responsibilities and job description for the Health Navigator position at Hire Velocity?
Overview
Navigating the healthcare system can be intimidating and confusing for patients. The Health Navigator’s role is to make it easy. And the first step in that direction is developing a trusted relationship with a patient. Your mission is to develop a deep level of trust with our patients, understanding their healthcare needs and engaging them on how we can best support them and their families. You partner with our MainStreet team to address the needs of patients and families while also becoming a valued member of the primary care team, assisting with patient-facing duties as needed.
Responsibilities
- Develop strong relationships with patients to assist them with their care
- Work collaboratively with other team members to ensure patients receive exceptional service and care
- Educate patients about their healthcare, insurance benefits, and common medical conditions
- Help patients with medication adherence via reminders and best practices
- Connect patients with community resources as needed
- Maintain a record of patient interactions in electronic health record
- Assist healthcare providers in documenting assessments
- Visit patients in the hospital or other facilities when necessary
- Schedule clinical and Medicare visits to support your patients’ needs
- Receive inbound patient calls
- Demonstrate compassion for individual needs, attention to detail, and collaboration with fellow team members
Requirements:
- You love your community and want to see it thrive
- You enjoy meeting new people, developing relationships, and can talk to anyone
- You love solving problems
- You are open to a fast-paced startup where change is the norm
- You are a self-starter and are comfortable with a remote working environment
- You are familiar and comfortable with smart phones and computers
- You can travel in the community to meet patients at home, work, or at their doctor visits
- Work a full-time 40-hour week, Monday-Friday 8am to 5pm (1 hour lunch)
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