What are the responsibilities and job description for the IT Support Specialist (Part-Time) position at Hire Velocity?
Overview
Our client is on the lookout for an individual with an upbeat attitude, excellent communication skills, and outstanding troubleshooting abilities to join our team.
As an IT Support Specialist, you'll be at the heart of our commitment to deliver exceptional customer service to our internal clients.
Key Responsibilities/Duties:
As an IT Support Specialist, your role will include:
- People-Centric Support: Provide expert support for incoming inquiries and issues related to computer systems, software, and hardware, ensuring a people-first approach to every interaction.
- Customer Engagement Mastery: Manage and respond to customer support tickets, emails, phone calls, and in-person requests, guiding our internal clients through effective problem-solving processes with a smile.
- Service Excellence: Demonstrate an unwavering commitment to exceptional customer service by following up with clients to confirm successful resolution of their issues, leaving a lasting positive impact.
- Hardware Wizardry: Install, configure, and support desktop and notebook computers, along with peripherals, ensuring that our users have the tools they need to excel.
- Software Mastery: Provide support for various software applications, including Microsoft Office 365, SAP GUI Client, Siemens NX, Team Center engineering applications, mobile VPN clients, and other software packages.
- Network Troubleshooting: Tackle network connectivity issues for LAN & WLAN devices, using your troubleshooting prowess to maintain our digital infrastructure's robustness.
Mandated Qualification Requirements:
To thrive in this role, you should embody:
- Fantastic people skills, ensuring every interaction is a positive and engaging experience.
- A passion for technology with a solid understanding of Office 365, Windows 10, and related technologies.
- A background in networking or a strong foundation in technology.
- A high school diploma and some college education.
IT Specialist
Hanna Cylinders LLC -
Pleasant Prairie, WI
IT Field Support Engineer
Hemmersbach Nordamerika -
Burlington, WI
L2 IT Support Technician
HTML Global -
North Chicago, IL
