Thrift Shoppe & Volunteer Manager

Overview

JOB DESCRIPTIONJOB TITLE: Thrift Shoppe & Volunteer ManagerPOSITION SUMMARY:Reporting to the Director of Thrift Shoppes, the Thrift Shoppe & Volunteer Manager is responsible for the effective and profitable operation of the store. This person is responsible for the overall operations of a store, under the direction of the Director of Thrift Shoppes and the CFO. This includes supervising staff, volunteers, store presentation, merchandising and inventory rotation, customer service, store sales and store administration. This hands-on position trains and supervises store associates and ensures a safe and healthy work environment.

EDUCATION AND QUALIFICATIONS: High School Diploma or GED required. Post-Secondary education preferred. Minimum of 3-5 years of retail, thrift shoppe or consignment stop experience required. Computer skills, including experience with Microsoft Excel and Outlook required.

ESSENTIAL JOB RESPONSIBILITIES:Supervisory and Team Building Foster a positive workplace and team environment through open communication. Motivate and inspire store associates. Cross-train store associates and volunteers to do various jobs within the thrift store. Provide ongoing training, feedback and performance reviews for store associates. Provide leadership through modeling appropriate behavior. Learn all job functions of the store and cover for various roles when required. Respect and comply with all GHS policies and procedures, ensuring that employees are aware of, and comply with policies. Use appropriate discipline when required, as per GHS policies. Attend and participate in regular staff meetings, communicating relevant events to the store associates.

Store Presentation and Merchandising Ensure a clean and organized store. Ensure proper signage and store displays are updated on a regular basis. Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales. Operate the store to maximize product on the sales floor. Learn and train staff on product knowledge and merchandising. Ensure consistent and quality sorting and pricing of donations.

Store Sales and Profitability Maximize sales and ensure that store is achieving its sales target. Implement promotions and seasonal events to achieve targets. Ensure product pricing represents fair market value. Establish sales objectives for store staff and monitor on daily/weekly basis. Build awareness of GHS and positive relationships with residents, businesses, and organizations in the neighborhood. Evaluate store sales on daily/weekly basis and investigate any unusual sales fluctuations with CFO.Customer Service Set example in customer service for employees, welcoming and responding to customers in a courteous and helpful manner. Ensure customer concerns are addressed in a timely and professional manner. Create a non-judgmental and supportive environment for GHS referral clients and customers,

Store Administration Schedule store associates and volunteers to ensure effective coverage. Ensure timesheets and payroll for employees are completed in a timely and accurate manner. Maintain cash handling procedures and standards to record, balance, and deposit daily sales. Report and document any variances in cash. Ensure daily and monthly reports are completed in a timely and accurate manner. Order supplies and maintain appropriate supply levels.

Health, Safety, and Security Ensure and maintain a safe working environment for employees in the store. Report any workplace incidents on a timely basis. Secure store premises on a daily basis. Ensure donations and garbage left outside store premises are picked up in a timely manner. Ensure that loss prevention processes and policies are consistently implemented.Other This position will occasionally require working during non-operating store hours and holidays, which may include restocking days and promotional evening and weekend events.

SKILLS AND COMPETENCIES: Strong interpersonal skills, including ability to work in a fast-paced environment with grace and good humor. Good conflict resolution and management skills. Good organizational skills and ability to be self-motivated. Ability to train and develop team members, solve problems with good judgment, delegate responsibilities and make decisions independently. Proficiency with Microsoft Office programs (Excel, Word). Strong customer service focus Previous experience in a retail or customer service environment preferred. Physically fit and the ability to properly lift heavy items. Post-secondary education or equivalent combination of education and experience. Must possess a valid Florida driver’s license.PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle or feel objects/tools/controls, reach with hands/arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear, taste, or smell. This employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this position include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.