What are the responsibilities and job description for the Operations and Customer Service Agent position at Hire With Ease?
At RXO Logistics – Global Forwarding (A sister company of XPO Global), we proactively manage the challenges of high value, time sensitive and delicate shipments. Our commitment is honesty, integrity, great customer service and no surprises.
Our vision is to provide our team members with a fun, family- oriented, and rewarding work environment. We go out of our way to create an environment where your hard work is recognized and appreciated. We are results based and not time based, and all team members are self-managed.
We are currently looking for an Operations and Customer Service Agent.
The primary duties include providing exceptional service to our customers and working through our vendors to make our promises happen! This involves everything in the entire process of both domestic and international freight forwarding including accurately quoting, arranging, routing, tracking, costing and rating shipments.
We might be a good fit if you enjoy:
Providing superior service to all our clients, where our customers are never caught off guard.
Working in a very fast paced environment. Our loyal customers appreciate our sense of urgency and our aggressiveness towards making sure their shipments are handled properly.
Working in ALL areas of the freight forwarding process.
Working with others on a team to accomplish a shared goal.
Variety, being busy, and not knowing exactly what every day will hold.
Taking initiative and ownership, making decisions, being proactive, and working with others to constantly make things better.
Required Skills and Traits Include, but are not limited to:
Exceptional customer service with the desire to serve our clients in the best possible manner
Excellent follow-through skills
High attention to detail
Easily able to operate with a sense of urgency
Excellent verbal and written communication skills
Can both follow procedures and think outside the box
Proficient in MS Office Suite
Solid math skills, you are able to sense when the numbers don’t look right or add up
Independent and able to collaborate and be a team player
High level of integrity
Creative problem solver
Did we mention a sense of urgency?
Hours, Salary and Benefits:
This is a full-time position, in-person/in-office position, averaging 40-50 hours a week. M - F, standard business hours.
On-call hours may be required, once every 7-8 weeks on rotation, on-call hours are done remotely, employee is provided a computer and cell for remote on-call hours.
The salary range for these positions is $45k - $60k, depending on experience. We offer insurance benefits: dental, health and vision. We offer paid holidays along with Paid Time Off.
Salary : $45 - $60
