Patient service representative

Do you want more than just another job? Are you ready to team up with an organization that values your contributions? Then Hired by Matrix is for you!

Working with some of the US’ premier companies, we excel at connecting candidates with positive cultures and dynamic teams.

We even go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches.

Hired by Matrix has provided talent solutions to enhance organizations’ team capacities for over three decades. As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare.

At-a-Glance :

Are you ready to build your career by joining a healthcare provider? If so, our client is hiring a Patient Services Representative!

What You'll Do :

• Attend to the front office needs of patients and visitors, both in person and on the telephone.
• Responsible for greeting patients and visitors as they present at the front counter.
• Ensure the completion of all patient information, insurance, and financial forms.
• Coordinate patient appointment scheduling including the set-up of temporary and permanent accounts.
• Obtain all necessary insurance information from patients when applicable.
• Establish / maintain accurate patient accounts in computerized database, answer multi-line telephone.
• Prepare patient medical charts as directed.
• Checkout patients including collecting of co-pays / deductibles / payments, ROAs, retaining a copy of the patient superbill and vouchers (if applicable).
• Establish follow-up appointments and enter patient charges as assigned.
• Responsible for copying patient records when requested.
• Scan documentation for patient record and file correctly in patient chart.
• Obtain referrals / authorization / pre-certification when needed.
• Performs other duties as assigned.

What You’ll Bring :

• High school diploma or general education degree (GED).
• 3 to 6 months related experience and / or training in general clerical work.
• Education and Experience Preferred :
• Associates degree in a healthcare related field of study.
• Knowledge and Skills Required :
• Ability to :
• Apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Deal with problems involving a few concrete variables in standardized situations.
• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
• Compute rate, ratio, and percent and to draw and interpret bar graphs.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Effective communication among employees, and between employees, patients, visitors and supervisors is essential to ensure quality patient care and to avoid misunderstanding, errors and miscommunications which could have a detrimental effect on the health, safety and well-being of patients and co-workers.
• Communication and safety concerns
• Therefore, to prevent misunderstandings, errors, and miscommunications in the provision of quality patient care and other job-related services, employees in this position are required to have the capability of fluently speaking, reading, and writing English.
• Spanish speaking / translation ability preferred.
• Must have :
• Some knowledge and experience in performing the duties associated with patient processing in an outpatient clinic setting.
• Computer experience in MS Office, Word, and Excel.
• Able to work in a fast-paced and customer service-oriented environment.
• Able to effectively review patient and related medical records, understand nurse and physician verbal and written instructions, read labels of medications and hazardous chemicals.
• Perform duties under pressure and meet deadlines in a timely manner
• Work as part of a team as well as to complete assignments independently
• Take instruction from supervisors; to exercise problem-solving skills
• Interact with co-workers, supervisors, guests, patients and the public in a professional and pleasant manner.
• Knowledge and Skills Preferred :
• Healthcare software computer programs.
• Must Facility Specific Section :
• Fulfill the performance standards of this position and comply with policies and procedures of CTMC, including those set out in the Employee Guidelines Handbook or otherwise communicated (verbally or in writing) to employees.
• Learn and comply with all CTMC safety rules
• Use appropriate safety equipment at all times
• Immediately report all unsafe conditions to supervisor
• Be familiar with all safety features or equipment, machinery, or materials, or materials encompassed by job responsibilities
• Check with supervisor if there is a question as to the safe procedure to be used for any job function.
• Required Competencies :
• Computer
• General office equipment
• Multi-line phone
• Copying machine
• Fax machine
• Credit card machine
• Computer software (MS Office, Outlook, Excel, and MS Word).
• 40 hours per week.

Position Type : Contract

Get in Touch :

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Ayushi at

862) 895-5483

to learn more.

Who We Are :

Since 1986, Hired by Matrix, Inc., has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year.

Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.

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Last updated : 2024-07-23