What are the responsibilities and job description for the Customer Experience Specialist position at Hiregy?
Location: St. Petersburg, 33716 - WFH Flexible
3 days in the office, usually Tuesday, Wednesday, and Thursday.
Pay: $18.00 - $22.00
Hours: 8-5
Type: Contract to Hire
Job duties:
- Investigate complaints to identify issues or concerns and gather all necessary information to determine the best action
- Effectively communicate with customers and partners verbally or in writing to investigate issues, follow up when necessary, and provide resolution
- Maintain a record for each contact and appropriately document support provided
- Review and analyze negative customer experiences and associated data to identify root causes, trends, anomalies, and opportunities for customer excellence.
- Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required
Nice to have:
- Familiarity with Qualtrics is a bonus
- Bilingual/Spanish preferred but not required
Requirements:
- 3 years’ work experience in customer service or related field
- 2 years’ experience directly handling escalated customers
- High school diploma or equivalent required
- Background check required
#IND123
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Hybrid remote
Ability to commute/relocate:
- Saint Petersburg, FL 33716: Reliably commute or planning to relocate before starting work (Required)
Experience:
- customer service: 3 years (Preferred)
- escalated calls: 2 years (Preferred)
Language:
- Spanish (Preferred)
Work Location: Hybrid remote in Saint Petersburg, FL 33716
Salary : $18 - $22
Customer service representative
Customer Care Expertise LLC -
Saint Petersburg, FL
Shift Coordinator - Customer Experience
Suncoast Center -
Saint Petersburg, FL
Manager- Customer Experience
l'Oréal -
Saint Petersburg, FL