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Jira Service Management/Service Desk

HireTeq
Houston, TX Other
POSTED ON 4/14/2023 CLOSED ON 5/31/2023

What are the responsibilities and job description for the Jira Service Management/Service Desk position at HireTeq?

Job Description

Job title: Jira service management implementation resource
Duration: 6 plus months with possible extension
Location: Houston, TX (Hybird - Monday to Thursday onsite) 
  • Should have done configuration of workflow for service management 
  • Incidents, problem, and knowledge management 
  • Should have experience with Service Desk/ITSM
  • Familiar with how workflows can be customized, automated and integrated to various functions and route to teams automatically based on problem key word or problem type 
  • Should have experience with JQL 
  • Service Now experience is preferred 
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