What are the responsibilities and job description for the Software Support Specialist position at HirexHire?
ABOUT US
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.
We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.
OUR CLIENT
Location: Chicago, IL
Industry: B2B SaaS / Software
Company Size: 150 Employees
What They Do: Our client works with global brands and retailers, ranging from emerging brands to the world’s largest blue-chip companies, to empower clients to make smarter decisions, drive more sales, and grow deeper relationships with their customers.
Contact Us For More Client Information
THE ROLE
As a Software Support Specialist for our client, you will lead the technical relationship for a named set of clients to ensure their success using their SaaS platform, seamlessly partnering with our client’s Account Management and Customer Success teams. The Software Support Specialist role is a mix of duties, including problem-solving SaaS technologies, coordinating internal technical resources, driving projects, and building long-term relationships with their clients.
We seek a highly motivated individual who is excellent at conveying technical ideas in simple terms, works well with others, and is passionate about providing clients with meaningful technical support and solutions.
WHAT YOU WILL DO
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Work with clients to update existing company integrations and implement new features – including pilot programs to drive the technical deliverables of the Customer Success Program
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Troubleshoot and resolve a variety of client inquiries, including data feeds, API calls for proper server response, CSS, and client-side applications written in HTML/Javascript
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Lead "voice of client" communication process with Product Management to define requirements for product improvements, new features to grow and scale the business
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Resolve client inquiries directly through individual efforts or working with Customer Success, Account Management, Engineering, and other company teams
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Own and drive both external client projects and internal projects to improve their day to day – including client upgrades, internal tools, and documentation
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Perform quality assurance management and testing for clients
WHAT YOU WILL LIKELY NEED
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Bachelor’s degree or practical equivalent experience
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1 year working in a client-facing technology role
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Proven problem-solving skills and ability to communicate technical concepts to both technical and non-technical coworkers and clients
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HTML, JavaScript, XML, CSS, SQL, and Linux/Unix knowledge
