What are the responsibilities and job description for the Server position at Hiroki Restaurant?
We are seeking SERVERS to join our team! Be a part of the experience as we seek talented team members to bring our restaurant to life. The Quoin is an elevated Mediterranean wood-fired inspired restaurant located in The Quoin Hotel just off of N. Market St. in downtown Wilmington. It features a magnificent 115 seat dining room adorned with rich colors, plush banquettes and beautiful wood finishes. After, guests can join us for a crafted cocktail in our speakeasy, Simmer Down.
The environment of The Quoin will be easy and elevated with the attitude of the staff greatly influencing this. Servers are the telecommunication line in the restaurant; their communication style needs to be concise, clear, and courteous. Servers at The Quoin will be guidebooks not only for the restaurant but for the city, recommending local attractions, entertainment, cocktail bars, etc. You will be snappy with your knowledge, quick on your feet, and calm of mind and body.
WHAT WE OFFER:
- Full-Time or Part-Time schedules available
- Family shift meals
- Career growth opportunities
- An environment where you will be valued and respected
WHAT YOU OFFER:
- Greet tables with enthusiasm and a genuine smile welcoming their presence
- Adhere to established service standards and protocols
- Ring in orders timely and correctly
- Offer suggestions for beverage and food, don’t “upsell” but be genuinely invested in their experience
- Check in after courses are dropped within an appropriate timeframe to ensure their satisfaction
- If a guest has a qualm, bring it to the attention of of a manager immediately and evaluate how to proceed from there
- Assist bartenders in proper rotation and polishing of glassware, silverware, and other service items
- If you take the last of anything, inform a manager if it needs to be ordered, or replenish it if it is within the restaurant
- Follow proper “Manners” protocol when interacting with any guest
- Come to work showered and prepared with appropriate tools, laundered and pressed uniform, correct shoes, and a good attitude.
- Inform management if for any reason you do not feel well, have a personal matter that may interfere with your work, or if you are running late.
- Strong, upbeat and positive personality
- Commitment to high standards with impeccable attention to detail
- Passion for food, beverage and hospitality
- Ability to multi-task in a high volume, fast paced environment
- Team and family-oriented mentality
- Dependability
JOB TYPES: Full-time, Part-time
BENEFITS & PERKS: Health Insurance, Dental Insurance, Vision Insurance, Dining Discounts, Commuter Benefits, Flexible schedule