US Forest Service Customer Service Representative
Job Posting for US Forest Service Customer Service Representative at Hispanic Access Foundation
Project Title: Customer Service Representative
Project Type: In-person
Duration: This RA will fill the duties of a position that is vacant. The selected student will ideally work through the summer, and if able will continue through the winter until they are ready and able to take the vacant Customer Service Representative position as a permanent employee. However, we are fully flexible in working with the chosen candidate on timing, schedules etc.
Location: South Park Ranger District, Fairplay, CO
Housing: Will be in shared employee housing less than a mile from our office.
Project Background: As this person will be filling into our vacant Customer Service Representative (CSR) position, our hope is that they will be able to take progressively more ownership of the duties of that position, as they learn and grow in their role in the district.
Project Duties: Throughout this summer, our RA will generally be working in the same rotation as our volunteer interns. They will spend about 50% of their time working the front desk of our Visitor Center, and 50% of their time in the field with our different program areas working on various projects, surveys, and inspections. This arrangement will allow them to learn the basic duties of the CSR position, while also getting to know the district on the ground. It will forge a deeper connection to the land and improve their communication with the public as they grow in their duties here. At the Front Desk, they will answer visitor questions, mostly in person and by phone, on topics ranging from trip planning, to explaining the rules in an area, to providing information on what insect is attacking the trees in the forest. They will also sell passes, permits and merchandise from our bookstore and reconcile those monies at the end of the day. When in the field, they will have opportunities to go out with Botany, Range, Wildlife, Minerals, Recreation and Archaeology, as well as potential opportunities to go out with Timber, Hydrology and Engineering. Days in the field will vary widely and offer a great opportunity to learn the work that is at the heart of what the Forest Service does. As they learn more about the district, they will take on increasing CSR duties, such as remitting and settling monies, creating and maintaining brochures and informative flyers for the district, and managing seasonal programs like Christmas Trees, and school educational programs. Work for this season will almost always be in pairs or groups, and supervised by permanent staff.
Fellows will work and communicate with a Hispanic Access Program Associate during their fellowship. Fellows will be expected to participate in scheduled conference calls, webinars, and meetings conducted throughout their term. Fellows will capture photos and/or videos for reporting purposes and submit 3-5 blog posts highlighting their experience and development.
Desired Qualifications:
People who are passionate about the natural world are required for this job! Ideally this candidate will be working on a degree in an environmental field such as (but not limited to) Forestry, Recreation & Tourism, Wildlife Biology, Environmental Sciences, Natural Resource Management, etc. It would be great if they had some work experience in customer service oriented occupations and/or working/volunteering in parks and natural areas.
Minimum Qualifications:
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Must be enrolled in a college or university, ideally seeking a degree in a Natural Resources, Environmental Science, Sustainability etc.
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US citizenship or permanent residency. Interns must undergo a government background check if selected.
Stipend Benefits:
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A weekly stipend of $750 based on a 40-hour workweek
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Monthly housing stipend up to $1000 per month
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Travel reimbursement at the standard rate to defray cost of relocation travel to and from duty station
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Commuting stipend up to standard rate biweekly
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Health insurance coverage
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Funds available to support professional development opportunities that align with role and goals (training, conference, etc.)
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Direct Hire Authority/Public Land Corp Eligibility – after completing hours, DHA/PLC status provides special non-competitive hiring status when applying for certain federal positions.
Application:
Hispanic Access Foundation (Hispanic Access) is managing the recruitment for these positions. All applications should be submitted through Hispanic Access' MANO Project application page. A resume and two references will be required for submission. Your application or resume should include professional and educational experience, along with any awards, technical skills or volunteer activities. Application questions or issues may be directed to MANO Program Associate, Veronica Torres veronicat@hispanicaccess.org.
Applications for this position are due on Sunday, April 28th at 11:59 pm.
Reasonable Accommodation Policy Statement:
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and/or hiring process should contact Hispanic Access Foundation directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
US Forest Service Mission:
Sustaining the health, diversity and productivity of the Nation’s Forests and Grasslands to meet the needs of present and future generations.
Hispanic Access Foundation Mission:
Hispanic Access Foundation (Hispanic Access) is a 501(c)(3) national nonprofit organization that connects Latinos and People of Color to partners and opportunities improving lives and creating an equitable society. Hispanic Access’s vision is that all Hispanics throughout the U.S. enjoy good physical health, a healthy natural environment, a quality education, economic success and civic engagement in their communities with the sum improving the future of America.
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$60,111 - $79,097
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