Area Director - Partner Management

Area Director - Partner Management

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For" list for the 12th consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

World Wide Technology is seeking an Area Director to oversee and manage WWT's partner network in the USA. This individual provides guidance and leadership to the team on identifying, onboarding, managing quality and training of WWT's partners.

Responsibilities

• Manages Americas Partner Management Team, creating goals, standards, and accountability measurements
• Create and maintain necessary reports to track progress and partnership retention
• Identify and provide necessary training and motivation to team members to adjust to changing approaches to a changing marketplace
• Manage appropriate distribution of partners for team members
• Establish and maintain relationships with strategic partners
• Oversee and approve partner agreement negotiations
• Identify needs for new programs and solution based on feedback from partners and team
• Work with global and regional leadership to track and establish direction and growth strategies
• Develop a strong team to provide technical leadership for the WWT partner community and drive partnered project success
• Develop KPI and Metrics to track and record partner project success
• Work closely with the national Engineering and Practice Teams to ensure delivery consistency and quality
• Budget definition and ownership (Training, Travel, Headcount, tools, software, etc.)
• Focused on working with Sales and Customer on High Performance Teamwork
• Creates program and tracks KPI of partner management team's success in evaluating engineering talent from partners to meet staffing demands and ensuring each resource is competent in both Core Values and Technology
• Assess and maintains partnered staff as an extension of the WWT Engineering team. Holding them to the same standards, training criteria and competencies as our internal engineers
• Holds partners accountable for defects, tracks poor performing staff to ensure they are not reassigned to projects and programs and review with partner leadership real-time
• Trains all partners on how to leverage our WWT resources, including the following Command Center, ATC, ServiceNow and other PS Methodologies
• Is the Executive Leader of all Partner issues & challenges

Qualifications

• 10 years leadership experience in running partner management teams
• Extensive management experience, preferably in a Professional Services environment
• Global partner management experience
• Strong knowledge of and proven experience with leading both internal and partner engagements
• Proven experience interacting with large, enterprise clients (preferable multi-site customers)
• Prior experience managing engineering teams or technical staff
• Documented track record of partner development
• Strong customer service orientation with proven analytical and problem-solving abilities
• Ability to work independently and solve customer-facing problems
• Strong organizational and communication skills (written, verbal, and presentation)
• Highly self-motivated and directed, with attention to detail
• Ability to effectively prioritize tasks in a high-pressure environment
• Strong analytical skills
• Bachelor's Degree or equivalent experience

Travel Requirements: Up to 25%

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities