Director, Platform Operations

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing!

Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
  • TeleDoc
  • HSA company match
  • 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: The estimated salary range for this position is $136,400.00 to $211,530.00 annually. Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Essential Duties and Responsibilities

• Develop SRE strategies and direction for global expansion using cloud strategies using current and emerging technologies.
• Lead the Platform Reliability and Engineering teams, providing guidance, mentorship, and fostering a culture of excellence.
• Provide senior-level technical expertise and leadership in the areas of Cloud architecture, design, support, and service delivery.
• Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
• Develop and review budgets for and from IT department divisions and ensure they comply with set goals, guidelines, and objectives.
• Benchmark, analyze, and report on recommendations for the improvement of the IT infrastructure and IT systems.
• Set clear goals and objectives, monitor performance, and conduct regular performance evaluations for the team members.
• Collaborate with cross-functional teams, such as development and operations, to ensure effective communication and alignment.
• Design and implement strategies to improve system reliability, scalability, and performance.
• Conduct post-incident reviews and root cause analysis to identify areas for improvement and prevent recurrence.
• Define and monitor service level objectives (SLOs) and key performance indicators (KPIs) to measure system performance and availability.
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity.
• Build observability culture to drive system uptime and resiliency across the enterprise.
• Demonstrate excellence in change management, system controls, monitoring, and health evaluation.
• Some travel may be required.
• Other duties as assigned.

Supervisory Responsibility

This position manages employees and is responsible for the performance management and hiring of the employees.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum of a 4 Year / bachelor's degree Information Systems, Computer Science, or related field. Or equivalent work experience

Experience

• 7 years' Leadership experience in building and managing large scale IT Cloud/SRE teams with Agile principles.
• Hands-on experience in leading and managing SRE or related teams, with a track record of successfully delivering reliable and scalable systems.
• 10 years' Experience in information technology (IT) operations, technical operations, service delivery, or service management at a large scale OR equivalent experience.
• 5 years' of proven experience in managing infrastructure in Cloud environment

Knowledge, Skills, and Abilities

• Excellent technical knowledge of Cloud technologies and operating model
• Proven experience with modern DevOps practices, including automation, continuous delivery, continuous deployment, and continuous integration methodologies.
• Expertise in Cloud Engineering and an advisor who creates best practices and ensures alignment with future strategy & practices
• Expertise in infrastructure-as-code (IaC) principles and tools like Terraform or Ansible.
• Experienced with platform engineering practices to drive speed to market with security focus
• Deep knowledge and experience in AWS/Azure public cloud architectures and their native services
• Communicate job expectations; and planning, monitoring, appraising, and reviewing job contributions.
• Strong understanding of human resource management principles, practices, and procedures.
• Proven ability to make complex technical and vendor tradeoffs producing top business value.
• Strong leadership skills.
• Ability to build business cases, budgets, and financial reports.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive experience working in a team-oriented, collaborative environment.
• Professional experience and knowledge in these areas are desired:
• Knowledge with server and network management tools and protocols.
• Ability to quickly troubleshoot and resolve problems.
• Self-motivated and directed.
• Skilled in AWS and Azure services and products.
• Experience with Microsoft technologies.
• Experience with Microsoft server and desktops in an enterprise environment.
• Experience with network and server technologies.
• Experience with voice, video, and data communication and protocol.

Working Conditions and Physical Requirements

• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
• On-call availability.
• Travel requirements (10%).
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting of heavy objects (up to 100 pounds), such as computers and peripherals.

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.