Issues and Exam Management- Business Control Manager

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Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Enterprise Credit (Commercial) Issues & Exam Management Business Control Manager will support the Line of Business in Issue (gap) remediation work across the underwriting, monitoring, and reporting processes. Responsibilities include but are not limited to:

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Providing governance oversight of remediation work and related documentation, ensuring adherence to Enterprise Policy
Providing review & challenge and problem solving expertise for remediation approaches and related documentation, with a strong focus on ensuring controls are built into approaches
Ensuring appropriate engagement across the Line of Business and Control Partners, helping to respond to inquiries and challenges
Assisting with ad-hoc requests which may include reporting requests for regulators and senior leaders
Individual may also serve in an Exam Management capacity to effective coordinate, track and monitor exams/ exam deliverables across Enterprise Credit

Required Qualifications:
Controls Management
Risk Management
Strategy Planning and Development
Stakeholder Management
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Monitoring, Surveillance, and Testing
Quality Assurance
Data and Trend Analysis
Decision Making
Problem Solving
Ability to work independently and self-manage even with multiple high priority competing tasks
Strong oral and written communication skills, including the ability to communicate effectively with leadership, Compliance, Risk, Audit, and Credit Review on a regular basis
Effective project manager who has the ability to lead and execute with a positive, energetic attitude
Highly organized and detail oriented

Desired Qualifications:
Ideally 3-5 years experience in either credit underwriting or process improvement
Experience managing audits, exams, or Issues, or at minimum familiar with process and framework

Shift:

Hours Per Week: