Manager, Technology Risk (Unified Tech Exceptions Program (UTEP))

As a Technology Risk Manager in Capital One's Enterprise Services Risk (ESR), you will apply your risk management skills to the company's Technology organization. You will partner across Enterprise Services, Divisional CIO, Lines of Business, and Information Security teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will collaborate with both 1st and 2nd line teams to develop, monitor, and provide oversight to risk management processes, including reporting compliance results with requirements for the Technology organization. Your contributions will support one of Capital One's key programs to transform our risk ecosystem. Your work will drive insight into risk and control performance, as well as organizational change through risk identification, measurement, analysis, and reporting to enable better management of technology risks in an open and collaborative environment.

The Technology Risk Management - Unified Tech Exceptions Program (UTEP) Team or ExceptionsOne, within Tech Risk, is seeking an experienced, highly motivated Technology Risk Manager (MGR). The ideal candidate will have strong risk-based thinking skills, good organizational and communication skills (written and verbal), as well as overall project management responsibilities. This will be a challenging role in a dynamic and fast-paced environment requiring the ability to multi-task and prioritize assignments appropriately.

Responsibilities:

• Provide guidance, expertise, and assist in the coordination of the Unified Tech Exceptions Program/ExceptionsOne
• Develop and implement oversight processes to validate compliance with the new Unified Exceptions Management framework and associated processes
• Provide subject matter expertise for on-going design and process improvements for UTEP/ExceptionsOne within the supporting system(s)
• Partner closely with UTEP/ExceptionsOne partners in monitoring and mitigating technology risks
• Develop and publish all recurring UTEP/ExceptionsOne updates and reporting for leadership
• Assist in the development of the roadmap and manage the plan for the overall Unified Exceptions Management Program
• Develop UTEP/ExceptionsOne Program documentation to include, but not limited to, procedures, job aids, and new framework
• Educate stakeholders and drive the adoption of new processes associated with the UTEP/ExceptionsOne Program
• Develop Reporting and/or Dashboards for UTEP/ExceptionsOne
• Support Tech Risk Exceptions Council activities, as applicable

Basic Qualifications:

• At least 3 years of experience in an Information Technology or Risk Management field
• At least 3 years of experience in presenting to business executives
• At least 3 years of experience in process or documentation development
• At least 3 years of governance, risk, and compliance tool experience

Preferred Qualifications:

• 2 years of experience with ServiceNow System
• 2 years of Agile experience
• 2 years of experience with JIRA
• Experience working in a fast paced consulting environment
• Ability to communicate effectively with people across multiple levels
• Ability to negotiate and influence results without direct authority
• Strong consulting skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).