Production Manager - L3 - 2nd Shift - NAIC2

ITC Production Manager - L3 - 2nd Shift - NAIC2

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For" list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Integration Operations team?

WWT's Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting and configuring the latest advanced technology solutions. The team consists of certified Supervisors and Technicians with logistical and technical expertise to help reduce the risk, cost and complexity of IT deployments.

SUMMARY:

Production Managers are responsible for overseeing and leading a team of supervisors and a department of indirect reports that are responsible for the execution of production orders. Reporting to a senior leader they are responsible for driving a world class supply chain operation by overseeing the results for meeting customer and WWT requirements. Responsibilities include leading, developing, planning, and directing staff in support of department goals and objectives. This individual also applies a continuous improvement mindset, makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team.

AWS Shift: Fri - Mon

Responsibilities:

• Manage a team with various levels of leadership & technicians ensuring all service levels are met or exceeded
• Use data to standardize, improve, or change the process to deliver operational excellence
• Control costs through productivity of personnel, efficient utilization of lab area, and purchases
• Selects, develops, motivates, and appraises employees qualified to attain the objectives of the position, using WWT job performance matrix
• Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship
• Coach and develop supervisors and associates on career paths for internal promotion and job enrichment opportunities
• Motivate employees to achieve the perfect customer experience, service level agreements and targeted quality and productivity goals
• Participates in recruitment and selection activities including role modeling through hiring decisions and processes
• Facilitate and manage change management initiatives.
• Monitors operational efficiency and making proactive adjustments to improve efficiency and scale labor where necessary
• Drives cross functional teams though continuous improvement initiatives in current and future business opportunities
• Oversees Production responsibilities of a program or multiple programs, using WWT tools and processes, to meet corporate and customer statement of work objectives
• Services internal and external customer escalation issues, providing proactive solutions/mitigation action plans
• Develops and drives execution to KPI's designated for program and customer measurements
• Develops and implements operational strategies that meet business objectives
• Reviewing operational reports to identify trends and ensure operations are running smoothly
• Coordinating operational performance to ensure adherence to maintaining customer delight
• Maintains a positive and professional demeanor always portraying their department and company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures

Qualifications:

• Implement communications strategy across their respective department.
• Bachelors degree preferred
• A combination of education, training and experience may be considered in lieu of a degree.
• A minimum of 5 years' progressive experience in a related field required
• Listens to others, confirming understanding of the content and recognizing non-verbal cues and underlying messages.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Demonstrates knowledge of the processes for ordering, shipping and warehousing materials to support production and satisfy demand.
• Continuously seeks new ways of working to make processes run smoother and faster.
• Understands and assembles products according to technical documentation requirements and is able to ensure quality and functional standards are met.
• Actively controls and structures use of time to most effectively accomplish work, projects and goals.
• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities