SW/App/Cloud Tech Support Manager

SW/App/Cloud Tech Support Manager (Accenture LLP; Hartford, CT): Accenture LLP has multiple openings for the position of SW/App/Cloud Tech Support Manager in Hartford, CT, and the job duties are as follows:

• Define business and functional requirements, and design solutions in accordance with application management best practices.
• Drive incident, issue and outage management, investigation, and restoration and operate IT production services according to Service Level Agreements (SLAs).
• Define release schedule, track, and oversee end to end release activities from requirement to deployment to production environments by using applicable SDLC processes.
• Monitor system and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
• Identify inefficient business processes and propose better technical solutions and strategic functionalities and tool implementation to solve key business challenges and improve efficiency and drive digitization and automation.
• Identify technical efficiencies across the application platform and drive implementation for continual service improvements.
• Act independently to determine methods and procedures on new assignments and adhere to strategic direction set by senior management.
• Manage, guide, and coach team members to operate independently, efficiently, and accurately to solve complex business problems and drive tool development and implementation.
• Make decisions that impact the team through regular consultation with senior management.
• Build and manage long term strategic relationships at business unit leadership level.

BASIC QUALIFICATIONS:

Must have a bachelors degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of experience in the IT consulting industry. In lieu of a bachelors degree, employer will accept 2 additional years of experience in the IT consulting industry.

Must have 4 years of experience in each of the following:

• Leading architectural design, developing, and deploying delivery system tooling solutions;
• Teamworking with consultants and process teams throughout SDLC application implementation and client pursuits;
• Validating and evaluating system architecture to align with technical design specifications;
• Gathering business requirements for ServiceNow application;
• Integrating cross-technology systems using REST, SOAP, JDBC connections for Cloud technologies related to ServiceNow, AWS, Azure, and Google Cloud;
• Utilizing ITIL, DevOps, and Agile frameworks;
• Utilizing JavaScript, AngularJS, HTML, CSS, Jelly, Low-Code, and No-Code; and
• Agile Project management and using project management tools, including Jira.

Must have 2 years of experience utilizing ServiceNow platform including AIOps, Chatbots, ITSM, CMDB, ITBM, or Foundation.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

To apply, please click the APPLY button.

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