Heritage Tourism Concierge

Heritage Tourism Concierge – Visitor Center & Museum Store

(Part Time, Multiple Positions Available)

Historic Bethlehem Museums & Sites is seeking a Heritage Tourism Concierge for their Visitor Center in Historic Downtown Bethlehem, PA. The organization cares for 20 historic sites, including two National Historic Landmarks and provides public offerings through walking and custom tours year-round. Historic Moravian Bethlehem has been designated as a National Historic Landmark District and been nominated to the UNESCO World Heritage List.

This position is responsible for increasing visitor awareness of Historic Bethlehem Museums & Sites including its tours, museums and events. This is a visitor and customer service focused position with sales transactions including merchandise, museum and tour admission. The successful candidate is independent, outgoing, and comfortable working with the general public. Through friendly and energetic interaction, the successful candidate will increase revenue which supports Historic Bethlehem Museums & Sites.

Responsibilities:

• Initiate and complete sales transactions with visitors - this includes greeting every customer, suggesting purchases, encouraging sales of tours, tickets and store merchandise, and upselling at point of sale
• Promote overall HBMS support (memberships, donations, in-kind support, merchandise transaction round-ups and solicitation of special events)
• Answer phone inquiries
• Independently complete customer transactions promptly and accurately
• Request and record visitor information for enhanced marketing and outreach efforts
• Ensure that all displays and supplies are well stocked at all times and the store is neat and orderly
• Maintain and report accurate visitation statistics
• Share information about Historic Bethlehem
• Ensure every guest receives high quality customer service
• Other duties as assigned

Requirements:

• Must be at least 18 years of age
• Previous experience with merchandise and cash-handling
• Willingness and ability to work weekends and evenings
• Must be able to lift 50 lbs and move display pieces
• Ability to work as a team player and maintain a high standard of accountability

Desired Skills:

• Previous customer service, retail or museum experience preferred
• Ability to inspire the public to learn about our local history
• High energy – must be able to work in a fast-paced environment
• Demonstrate a sense of humor and delight in working with the general public
• Work with a high level of integrity and flexibility to enhance visitor and donor satisfaction
• Proficient computer skills and demonstrate ability to master new programs quickly
• Exceptional oral communication skills

To Apply:

Please submit resume, cover letter, and availability to Cari Maslow.

Job Type: Part-time

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person