SIAM Operations Product Owner

Location: Krakow, Lesser Poland, Poland Job ID: PL55108450 Date Posted: 2023-03-29 Company Name: Hitachi Energy Services SP. Z O.O. Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No Job Description: General information: General information about project: The Service Integration Department manages multiple supplier services and integrates them into single business facing IT organization. It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience. It owns ServiceNow Platform and Service Management Process Framework as the core of a fit-for-purpose IT application and technology landscape and ensures effective governance and orchestration of service delivery in line with Hitachi Energy IT Operating Model. We are looking for an individual that has a deep understanding and experience in managing ITIL processes and/or SIAM services ideally within the context of product-oriented organization. The successful candidate will lead product virtual and create and deploy industry benchmark SIAM services across IT (infrastructure, platform and applications, and security services) and beyond, that it across the enterprise integrating support functions and business units. Responsibilities: product development team, focusing of product development and improvement, and technical maintenance that is incident management or defect fixing, and service operation team focusing of product day-to-day provision that is delivering product value to its Customers maximizing the value of the managed product to the organization anticipating customer needs and acting proactively product vision and value to be defined, documented and communicated across the organization product roadmap to be defined and aligned to business priorities and Customer needs, and to be regularly updated to stay as such product backlog to be visible, understood, managed and prioritized across all stakeholders by maximizing the value to organization and in line with product roadmap product development and improvement product operations / live service provision assure product compliance to relevant compliance, regulatory, security and governance standards Your background: Min. 8 years of IT experience including at least 3 years of project/team leadership (formal reporting line/management not essential) Min. 3 years of experience in IT Service Management definition and/or supervision (execution of ITIL processes not included here)- program/project manager or SIAM organization, ideally in coordination or leadership position ITIL v4. Managing Professional or ITIL v3 Expert certificate (or alternatively during ITIL v.4 Managing Professional certification with at least 2 courses completed and exams passed) ServiceNOW experience and/or certifications Strong ownership demonstrated with a success track over previous assignments Fluent written and spoken English is a must For you advandage -ability to work in Agile and/or DevOps environment / knwladge of CSDM (Common Service Data Model) practical experience would be a benefit Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.