Service Operations Analyst Intern

Hitachi Energy Grid Integration Service seeks a Service Operation Analyst Intern; if you are looking for an exciting place to work, please take a look at the qualifications below, the ideal candidate will support the Administration of Service-related quotes, parts, and projects.

Typical duties/responsibilities:

• As a Service Operations Analyst Intern, you will assist multiple Project Managers in the day-to-day administration of various projects. Activities include but are not limited to booking orders; invoicing; shipping; generating transmittals; producing purchase requisitions/orders; electronic filing and processing.
• Learn and use existing ERP systems to provide information for various aspects of proposals and projects (tax, credit, order tracking)
• Monitor, report and drive sales leads using Salesforce reporting to management.
• Assist with order tracking, shipping, and reporting.
• Establish contacts with suppliers and customers to independently quote, process, and deliver small one-time parts orders.
• Garner a basic understanding of the technology used in order to estimate service work.

• Raise Project Manager awareness of any areas behind schedule in the scope to be expedited.
• Lead group meetings on the current status of all jobs based on input from various resources.
• Work directly with customers to cultivate sales opportunities and prepare all necessary documentation to provide appropriate parts and service quotes.
• Develop and provide routine financial reports to management to broadcast department metrics and statistics.
• Perform mathematical calculations, organize data, prepare graphics and presentations, and assemble data packages, applying own knowledge and experience toward the resolution of problems.

Requirements:

• Rising junior or senior obtaining their bachelor's degree in finance, accounting or administration OR master's student with one year left before graduating
• Analytical mindset, ability to analyze large sets of data and provide meaningful insight.
• Strong communication, listening, and presentation skills.
• Ability to independently manage and prioritize tasks in a fast-paced, constantly evolving environment.
• Attention to detail and good organizational skills.
• Ability to successfully interface with customers, suppliers, and HITACHI ENERGY internal personnel (some international) to resolve project issues of equipment delivery and invoicing.
• Self-starter with the capability to drive and complete assigned tasks with minimal oversight.
• Ability to research terms and conditions to resolve issues and questions.
• Must function well in a matrixed team setting and be well organized to accommodate requests/actions from a broad number of stakeholders.
• Analytical ability to review financial data and identify any errors and ensure accurate reporting.
• Strong interpersonal skills to professionally manage expediting, information requests, and probing to ensure deliverables are met and potential delays are identified as early in the process as possible.