Intake Coordinator

Position Summary

The Intake Coordinator is the first contact for new clients referred to Ryan White Case Management Services. This position conducts the initial screening with all new clients. In addition, this position conducts the bi-annual phone screening with all clients. The Intake Coordinator also assists clients in obtaining required documentation, as appropriate. This position is responsible for scheduling the first appointment for all new clients with a Care Coordinator and with a Medical Case Manager to complete their assessment process. This position also refers to the Care Coordinators and Medical Case Managers as appropriate when clients need additional assistance after the annual screening is completed.

Essential Functions and Responsibilities

Provide direct one-on-one and phone screening and care services

Obtain Authorization for Release of Information between HIVA and Medical Provider

Schedule and conduct intakes and bi-annual eligibility reviews

Schedule Medical Case Manager and Care Coordinator assessments as needed

Maintain up-to-date HIV knowledge; provide HIV education to clients

Maintain up-to-date and accurate client records

Participate in necessary meetings

Assist with all necessary reports

Participate in required training

Comply with all applicable standards, guidelines, laws & administrative rules

Other duties as defined by Director and Ryan White Principles and Standards

Required Qualifications

Two years of administrative experience or related work experience

Valid Oregon driver’s license, driving record sufficient to be covered by agency auto insurance policy, ability to transport self to job-related events, meetings and locations

TB test (provided at agency)

Excellent problem-solving skills

Experience maintaining confidential documents and files

Experience collecting and discussing sensitive material over the phone and in-person.

Ability to multitask

Ability to manage multi line phone system

Strong written and verbal communications

Ability to maintain boundaries and manage visitors to agency public spaces

Attention to detail

Experience with Word, Outlook and Excel preferred

Customer service experience

Ability to conduct interviews/intakes effectively over the phone.

Ability to pass agency criminal background check

COVID-19 Vaccine Requirement: HIV Alliance is a healthcare facility and is requiring all employees to complete their COVID-19 vaccination series.

Preferred Qualifications

Bilingual in Spanish preferred

Physical Demands

While performing the duties of this job, the employee is required

• Repetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties, such as typing and writing.
• Frequent use of arms such as pushing and pulling to open and close drawers and cabinets
• Ability to sit or stand for extended periods of time at an assigned station
• Ability to bend, stand, and reach to be able to transport clients and to occasionally lift and carry up to 25 pounds (harm reduction kits, naloxone kits, testing and education materials)
• Continuous clarity of vision at 20 inches or less for processing of paperwork
  
  
  

The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working conditions, Travel and Environment

The duties of this job require individuals be able to work in non-traditional and community-based settings

The duties of this job require regular attendance

• Ability to work flexible hours, including early mornings, evenings, and weekends
• Ability to work 5 days per week for a minimum of 40 hours per week
  
  
  

Travel to other locations as necessary to complete essential job functions

• Ability to transport self to job-related events and locations
  

HIV Alliance prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information, HIV antibody status or any other factor protected by law or association with any of these classes, in its services, employment, or use of volunteers.

HIV Alliance is a community united to stop the spread of the HIV epidemic. We strive to create an environment where everyone is empowered to reach their full potential. We value the diverse perspectives that each of us brings to this work, understanding the influences of culture, race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information and HIV status in shaping our life experiences. We pledge to listen and ask questions before making judgments, and to continue to educate ourselves and each other. We recognize that we will only be successful against the HIV epidemic in a culture where oppression is not tolerated.