POS Support Engineer
Job Posting for POS Support Engineer at HL Solutions LLC
Job Description
Must have Skills: Experience in Jump Mind Commerce (JMC) POS or Oracle Retail Point of Service (Or POS).
Skills required to contribute:
- 10 years of total IT experience with special focus on L2 / L3 Support (POS) – Lead role.
- 6 years of experience with Java, Spring, Spring Boot, Microservices
- Retail Domain experience, JMC POS or XStore POS
- Trouble shooting skill for analyzing problem tickets / production issues
- Hands on in SOAP / REST WEB service
- Good knowledge of PostgreSQL, Pub Sub, Rabbit MQ
- Experience in GIT
- Cloud awareness – Google Cloud Platform or AWS
- Good Communication skills
- Experience with Agile development methodologies
Responsibilities:
- Triage issue and remediate - store high severity (400 tickets)
- Triage and remediate issue - central db (symds) high severity
- Triage and remediate issues - non-high severity
- Deployment store changes (code deployment, database, promotions, supporting applications)
- Data gather / root cause analysis
- Analyze issue / root cause analysis / issue coordination and handoff
- Analysis of transactional challenges (gaps / offsets)
- Data manipulation (gaps / offsets)
- Coordination and discussion est resources (tier3/ tier1 / release management / vendors)
- Creation of documentation and self-service jobs for hand off to tier 1
- Creation of big fix job for utilization in triage or updates
- Proactive identification of issues - identify issues shown in logs / monitoring identify impact
- And provide potential fix or hand off to tier 3
- Creation of pos alerts / dashboards (grafana)
- New stores / new regions (ie hk / mx / can)
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Hourly Wage Estimation for POS Support Engineer in Pittsburgh, PA
$45.05 - $57.21
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