What are the responsibilities and job description for the Customer Support Analyst position at HME?
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Georgia, Missouri, Canada, UK and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!
HME is currently recruiting for a Customer Support Analyst. In this role, you will provide data analysis and support to Technical Support Department and associated service departments to ensure customer satisfaction and efficient operations. The Customer Support Analyst implements and supports a broad range of IT solutions to enhance efficiency and service to HME’s customers, provides advanced hands-on technical support across a broad range of technical areas, and serves as a key member of the Technical Support Leadership team.
What you will do in the position:
- Manages all electronic service requests to ensure customer satisfaction.
- Creates, analyzes, and distributes statistics and reports to ensure customer satisfaction and efficient operations.
- Supports department through extensive research and coordination with internal departments such as Repair, Installation, and Accounting to research customer issues.
- Serves as part of the department leadership team to make recommendations and changes to current operations as well as department strategic direction.
- Provides 1st tier technical support to our customers as needed.
What you will need to succeed in this position:
- Demonstrates advanced Microsoft Office with a heavy focus on Excel. Pivot tables and pivot charts are preferred.
- Strong data analysis skills.
- Previous experience with SharePoint, VBA, MS AX, MS Flow– Preferred
- Knowledge of Power BI a huge plus.
- Excellent customer service skills.
- BA or BS (college graduate) - Preferred
Pay Range: $64,480.00 to $74,300.00. This is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.
Salary : $64,480 - $0
