Practice Outreach Coordinator- Quality

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The core function of the Practice Outreach Coordinator is proactive outreach to patients to minimize gaps in care. A Gap in Care is defined as the discrepancy between recommended best practices and the care that is actually obtained /provided. This most commonly includes individuals missing age-based or seasonal screenings, non-compliance with chronic disease management visits every 3 months, missing prescribed care (referrals). This team member will be central to coordinating prescribed care and preventive screenings. The work includes data mining in patients' EMRs, calling patients to facilitate prescribed care based on patient and provider preferences, and attending Quality Meetings at each assigned practice. The work will naturally flow from individual practice and provider performance against measures. This work will include telephonic outreach to patients.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

• Associates in Healthcare related field, or two years relevant experience with health care or medical practice.
• Basic proficiency in standard computer programs e.g., MS Word, Excel, Google Docs, Sheets, etc.
• Ability to work on multiple projects concurrently in a fast paced, timeline driven environment.
• Strong planning and organizational skills with the ability to work independently, multi-task, and prioritize responsibilities.
• Excellent written, verbal and telephone communication skills. Must be able to facilitate webinar meetings.
• Proficiency in Electronic Medical Record required within 60 days of hire.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's Degree is preferred with focus on Health Care administration, principles of management, Population Health, Health Care Education, Community Health, Health Information Management, or Information Technology.

Licenses and Certifications Required:

• Valid Driver's License from a USA state. 

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!