Manager, Food and Beverage Lounge Operations - Full-time / Part-time

Summary:
The purpose of the Manager F&B Lounge Ops is to support the Director, Lounge Operations and/or
General Manager F&B Lounge Ops in the management of all the daily functions of assigned lounge(s),
directing resources, driving continuous operations improvement, achieving high customer service
satisfaction, and achieving the financial goals of the airline and HMSHost. This is a management position
and reports to the Director, F&B Lounge Operations or Sr Dir/Director of Operations, depending on local
requirements with a dotted line to the Senior Director, National Lounge Operations.

Essential Functions:
• Supervises the day to day activities of associates and assigns responsibilities to ensure the
lounge is open and staffed appropriately, clean, inventory levels are appropriate and equipment is
working properly
• Responsible for ensuring associates are properly trained according to airline and HMSHost
standards
• Ensures an exceptional level of food, service, ambience and overall customer and associate
satisfaction including monitoring guest interactions to ensure proper training of all staff according
to airline and HMSHost standards
• Ensures that all products are prepared and presented in accordance with airline and company
standards
• Monitors and manages the operational results of the lounges to recommend strategies that will
maximize guest satisfaction, associate satisfaction and financial results; develops and
implements action plan to improve results
• Supports working relationships with airline and the community
• Monitors all quality control records and airline service standards for assigned lounge, to include
ensuring compliance with quality assurance and loss prevention policies and procedures
• Maintains understanding of the airline’s service standards, CBAs, and all procedures and
protocols to maximize brand/labor relations
• Maintains effective communication and positive associate relations by ensuring all associate
activities are performed in a timely and professional manner, to include hiring, training,
performance reviews, progressive discipline, resolving associate relations issues, and
implementing associate engagement programs
• Recommends hiring, termination, advancement, promotion or any other associate status change
needs of the units
• Consistently provides direct reports and/or indirect reports with support, coaching and
encouragement necessary to achieve business goals, including using existing organizational
tools/programs and finding new, creative and effective methods to recognize and reinforce lounge
level accomplishments
• Upholds operation standards policies, work policies, training programs, food, beverage and
merchandise controls; ensures all American Airlines and HMSHost communications are
distributed to associates consistently and clearly.
• Partners with Director, Lounge Operations and/or Lounge General Manager to ensure all food
products meet desired product specifications, standards and cost levels for assigned lounge(s)

Minimum Qualifications, Knowledge, Skills, and Work Environment:
• Requires 3 or more years of experience as a supervisor in airline lounge operations and/or Food
and Beverage or Merchandise operations or other related management experience
• Demonstrates team management, delegation and issue resolution skills and the ability to multitask
• Demonstrates knowledge of HMSHost policies and product, service, quality, equipment and
operations standards
• Requires the ability to speak, read and comprehend instructions, short correspondence and
policy documents, as well as converse comfortably with individuals

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.

Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)