What are the responsibilities and job description for the Driver Dispatcher position at HO Wolding, Inc?
HO Wolding/Bison USA is a mid-sized trucking company that operates across the continental US. Affiliated with Bison Transport, we are looking to add to our Operations Department! Dispatchers are responsible for a group of 40 drivers. Dispatchers play a vital role in maintaining the efficiency and productivity of their drivers. The dispatcher is responsible for identifying and participating in the resolution of issues relating to day-to-day activity of the driver. This is a full time position, Monday-Friday with overtime and occasional weekend availability once trained. Ability to work hybrid is an option once fully trained.
Responsibilities:
- Transmitting and receiving of all information relevant to the driver performing his/her duties within the Company and customer requirements
- Be the driver's first point of contact and act on his/her needs
- Work with load planners to plan drivers on loads that fit their timing and position
- Track driver miles and communicate with them about how they're doing and work with them to improve productivity when needed
- Other duties as assigned by the manager
Qualifications:
- High School Diploma or equivalent
- Works well under pressure
- Independently resolves routine questions and problems, referring more complex issues to higher authority
- Strong multi-tasking abilities
- Proficient with basic computer skills
- Self-motivated and able to work with minimal supervision
- Ability to work well with many different types of people
- Knowledge of the geography of the United States
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 3 years (Required)
Work Location: One location