Team Leader

1091 Ulster Ave Kingston, NY

Job Purpose

As a Team Lead, you’ll help site managers with the daily operations of our car wash, while also contributing to the overall success of the site. You’ll help ensure we’re meeting all our inventory, equipment, site, service, and safety standards to deliver a consistent, convenient and exceptional car wash experience for customers. You’ll also help train and coach teammates to perform their jobs and uphold company values. In addition, this position will be responsible for maintaining an orderly environment by keeping car wash areas clean and free from debris/slips or other hazards that may affect their safety.

Duties and Responsibilities

• Open and close the store in the absence of the Store or Assistant Manager.
• Involvement in employee coaching, teamwork, and maintaining a highly motivated work force.
• Conduct ongoing training and regular performance feedback to recognize results in the areas of production, customer service, and teamwork.
• Keep Store Manager informed of potential conflicts. Aid in communication with staff to prevent future issues.
• Ensure that all employees are being held to company standards and policies.
• Control labor costs in alignment with business.
• Ensure consistent car wash quality and an orderly rotation of cars.
• Resolve customer complaints within established guidelines.
• Ensure that all employees are trained in the proper use of personal protective equipment (PPE), their safety features, SDS, and the importance of ongoing housekeeping and environmental issues. Ensure that chemicals are handled by trained personnel only.
• Assist Store Manager in monitoring the use of chemicals, reducing waste in prepping, and chemical transfers.
• Conduct regular equipment checks to ensure they are performing efficiently.
• Perform preventative maintenance as instructed by the Store Manager.
• Perform all duties associated with service advising, entrance end, and exit end such as guiding vehicles onto the conveyer.
• All other duties assigned.

Requirements

• 3-6 months of Car Wash experience.
• Extensive product, service, equipment knowledge.
• Able to read, write, and possess good verbal communication skills.
• Physical stamina and ability to stand for long periods of time.
• Strong attention to detail and ability to follow instructions accurately.
• Excellent customer service skills, with the ability to interact with customers in a friendly and professional manner.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Preferred: High School Diploma and/or College Credits.

Working Conditions

• Outdoors year-round in all related weather conditions (i.e., sun, rain, wind, snow, extreme cold or heat).
• The work environment may also be noisy and may involve exposure to cleaning chemicals and other substances.
• The role may involve some weekends and holidays, as car washes are often the busiest on these days.

Physical Requirements

• Ability to reach and work in awkward positions, move from the entrance and exit of the car wash tunnel without assistance, and move materials from one height to another.
• Ability to stand for long periods of time without rest.

What we offer...

• $19.00 per hour plus Tips and Commission.
• Career Growth Possibilities: A majority of our managers started in this role!
• Scholarship Opportunities.
• Free Car Washes and Employee Discounts.
• Benefits Package includes Health, Dental and Vision Insurance.
• 401K with Company Match.

Please contact HRHelp@hoffman-development.com if you have any questions.

Hoffman Development Corporation is an equal opportunity employer. It provides employment opportunities to all employees and applicants without regard to race, color, religion, sex(including gender identity, pregnancy, sexual orientation) national/ethnic origin, age, marital status, familial status, disability, military status, predisposing genetic characteristics, being a victim of domestic violence, or any other status protected under state, federal or local law.