What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Holiday Inn Express and Suites?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the hotel management system
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate guest accounts
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Qualifications:
- Previous experience in customer service or hospitality preferred
- Excellent phone etiquette and communication skills
- Strong guest relations skills with a focus on providing exceptional service
- Familiarity with hotel management systems and phone systems is a plus
- Ability to handle multiple tasks efficiently and prioritize workload
- Attention to detail and accuracy in handling guest information and transactions
- Ability to work well in a team environment as well as independently
- Flexibility to work various shifts including evenings, weekends, and holidays
The Holiday Inn is currently hiring for a front desk agent. We are looking for Second Shift(2PM-10PM) availability.
Weekend availability is a must, although it wouldn't be every weekend. We are very flexible and enjoy working with our team's schedules. This position would be 3-5 days a week!
Responsibilities include checking in guests, answering phones, front office work, and some light cleaning. Must be able to work in a team and have good customer service.
We offer PTO after a year of employment, and additional incentives. We have a great work environment with an amazing team.
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Work Location: In person
Salary : $14
