Front Desk Supervisor

About us

YNJ Management family is a growing hospitalty experts in select properties throughout Columbus, OH . We are professional, agile and our goal has been always to care for our associates and our guests . Dedicated team players have full oppurtunity to grow with the company . Our portfolio includes great brands like Wyndham & Intercontinental Hotels

Our work environment includes care , loyalty, commitment to grow together & gratitute

- Oversee the daily operations of the hotel rooms department
- Ensure guest satisfaction by providing exceptional customer service and resolving any issues or complaints
- Manage room inventory and availability to maximize revenue and occupancy
- Coordinate with housekeeping and maintenance staff to ensure rooms are clean and in good condition
- Conduct regular inspections of rooms to ensure quality standards are met
- Train and supervise room attendants, front desk agents, and other staff members
- Implement and enforce hotel policies and procedures
- Assist with budgeting and financial management for the rooms department

```Skills:```
- Excellent phone etiquette and communication skills
- Strong guest service orientation with a focus on exceeding customer expectations
- Knowledge of revenue management principles and strategies
- Familiarity with hotel management systems and software- Opera
- Experience with night audit procedures
- Leadership abilities to effectively manage a team of employees
- Multilingual skills are highly desirable for effective communication with international guests
- Proficiency in budgeting and financial analysis
- Bilingual skills (English plus Spanish ) may be required depending on the hotel's clientele

Note: This job description is intended to provide a general overview of the responsibilities and requirements of this position. It is not exhaustive, and additional duties may be assigned as needed which can be discussed on interview

We will consider current Front Office or Housekeeping supervisors with Opera experience who are great team players and are ready to step up into leadership roles

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• London, OH 43140: Relocate before starting work (Required)

Work Location: In person