What are the responsibilities and job description for the Housekeeping Supervisor position at Holiday Inn Express-Richmond E Midlothian Turnpike?
Job Summary:
Responsible for the management of all efforts of the housekeeping department to ensure compliance with brand/company standards of operation, quality, efficiency and high levels of guest satisfaction. Areas of responsibility include rooms, laundry, public areas, department storage areas and work areas.
Basic Job Duties:
- Actively monitor guest rooms and public areas to ensure completion of all daily operational procedures by the Housekeeping Team.
- Perform daily inspections to ensure levels of cleanliness are meeting or exceeding guest and brand/company expectations as measured through inspection scores and current guest satisfaction scores.
- Select, train, motivate, and maintain a high energy & skilled Housekeeping Team.
- Manage employee schedules according to staffing budget, verifies hours worked, and call in replacements to cover callouts.
- Perform room attendant, laundry, and house attendant functions whenever necessary.
- Develop and maintain a deep cleaning schedule.
- Manage all aspects of employee performance to ensure productivity and a high-quality work environment.
- Set clear expectations for team members and ensure accountability.
- Recognize positive team performance on a continuous basis through reward & recognition programs.
- Keep up to date and comply with all brand/company standards, policies and procedures, ensuring the Housekeeping Team is informed.
- Conduct monthly inventory counts to maintain par levels, ensure proper ordering, receiving, and maintenance of linens and supplies.
- Perform administrative tasks associated with training, disciplinary action, payroll, scheduling, time off requests, etc.
- Enforce standard procedures for the security and return of guest lost and found items.
- Ensures housekeeping staff compliance with key card control procedures.
- Ensures all departmental staff is working safely and in accordance with OSHA regulations.
- May investigate accidents and initiate accident reports recommending appropriate corrective action.
- Conduct monthly department meetings.
- Participate in MOD program.
- Perform other duties and special projects as assigned.
Basic Requirements:
- Minimum two years experience as housekeeping manager.
- US work authorization required
- Ability to effectively communicate in English, in both written and verbal forms. Spanish speaking is a plus.
- Ability to demonstrate high energy, excellent interpersonal skills and strong enthusiasm for guest service.
- Intermediate computer experience with programs such as MS Word & Excel, and payroll software such as ADP or comparable.
- Working knowledge of hotel reservation system, OnQ experience preferred.
- Skilled in resolving conflict, influencing & mentoring others.
- Ability to handle pressure situations and exercise good judgment.
- Ability to bend, stoop, walk. Push/pull and lift up 50lbs with or without accomodation.
- Willingness and ability to work a flexible schedule, including weekends & holidays.
Job Type: Full-time
Pay: From $15.00 per hour
Shift:
- 8 hour shift
- Day shift
- Morning shift
Experience:
- Housekeeping management: 2 years (Preferred)
Work Location: In person
Salary : $15
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