Salary Resume Critique Job Openings

Front Office Supervisor

Holiday Inn Express - Taylors SC
Greenville, SC Full Time
POSTED ON 4/12/2024
Principle Responsibilities & Position Purpose:
To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day to day operation of the Front Office, to include and not limited to: personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all time

Pre-Requisites (Requirements):
  • 1 years of experience in supervising (at least) three associates at a branded, quality hotel preferred
  • High School diploma or equivalent of same. Associate’s or Bachelor’s Degree preferred
  • At least two years experience in the hotel industry is preferred
  • Experience in accounting, is preferred
  • Must display professionalism and have characteristics of honesty and trustworthiness
  • Must have excellent attendance and punctuality
  • Knowledge in Housekeeping and a Food & Beverage operation is preferred
Work Environment & Context:
  • Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
  • Must be able to stand for eight hours, bend, stretch, and reach
  • Long hours sometimes required. Work schedule varies and may include occasionally working on
Holidays, weekends, and evenings
  • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
  • Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
Required Knowledge, Skills, and Abilities:
Knowledgeable in:
  • Supervisory Skills: interview, hire, train, appraise, document, motivate
  • Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
  • Safety and security measures
  • Phone etiquette and answering procedures, be able to answer inquires of shopping, dining,
entertainment and travel directions.
  • Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new
procedures and events.
  • Manager on Duty functions
Skills:
  • Train and develop associates through meetings, logs, etc
  • Monitor and document associates for both positive and negative feedback
  • Maintain organization of supplies and order as necessary
  • Computer literate to thoroughly operate property management system
Abilities:
  • Multi task, detail oriented, remain service centric
  • Effectively communicate with guests, department heads, associates, and corporate office support staff.
  • Market and promote the property to increase exposure and sales.
  • Assist with guest issues with professionalism maintaining hospitable attitude.

Salary.com Estimation for Front Office Supervisor in Greenville, SC
$57,800 to $78,712
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