Assistant General Manager (AGM)

Salaried position starting at $45,000 paid weekly plus upto $10k in incentive bonuses!

As the Assistant General Manager, you’ll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You’ll maximize financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards, and building awareness of hotel and brand in the local community. You may act as the General Manager in his/her absence.

We are one of the best servicing hotels in the Shelbyville, KY area. We offer a great work environment, and we have developed a company culture that encourages our employees to grow their careers with us.

Duties & Responsibilities (a brief description):

• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance

• Drive a great working environment for teams to thrive – connect departments to create sense of one team

• Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently

• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments

• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals Communicate and enforce policies and procedures

• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

• Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner

• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests

• Review guest feedback and implement strategies for continuous improvement

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts

• Maintain a focus and commitment to operating a “green” hotel

• Comply with federal, state and local laws regarding health, safety and alcohol services

• Perform other duties as assigned. May also serve as manager on duty

Qualifications/Requirements:

• One (1) year hotel front desk/guest service experience strongly preferred

• At least four (4) years’ customer service experience with at least one (1) year management experience

• Ability to multitask and handle stressful situations

• Being passionate about people and service

• Strong communication skills essential when interacting with guests and employees

• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

• Basic math skills are used frequently when handling cash or credit

• Problem solving, reasoning, motivating and training abilities are often used

• Ability to work a flexible schedule including days, nights, weekends and/or holidays

• Must be able to pass a drug test and background check

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Shelbyville, KY 40065: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: One location