What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Gulfport?
Please go to www.shularjobs.com and apply on our HR Website. You can also text this number (228-861-7082) your name and position you are applying for. You will need a SS card, current state ID, form of deposit. We pay every week. We are looking for professional staff for this position. If you have former front desk experience at a hotel that would be prefered.
Overview:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality service. If you have a passion for guest relations and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with booking reservations and handling special requests
- Handle guest complaints or issues in a professional manner, escalating when necessary
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Qualifications:
- Previous experience in hospitality or front desk role is preferred
- Excellent customer service skills with a friendly and approachable attitude
- Strong communication skills, both verbal and written
- Proficient in using phone systems and computer software applications
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Detail-oriented with strong organizational skills
- Ability to work independently as well as part of a team
- Fluency in multiple languages is a plus
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the employer.
If you are looking for an exciting opportunity to contribute to the success of our hotel and provide exceptional service to our guests, please apply now. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
- In-person
Experience:
- hotel front desk: 1 year (Required)
Ability to Commute:
- Gulfport, MS 39503 (Required)
Ability to Relocate:
- Gulfport, MS 39503: Relocate before starting work (Required)
Work Location: In person
Salary : $12