Front Desk Agent and Night Auditor

Overview:
We are seeking applicants for multiple positions who are reliable and customer-oriented for our Front Desk and Night Audit team. Shifts are 2nd, and overnight, full and part time. As a Front Desk Agent/Night Auditor, you will be responsible for providing exceptional guest service, maintaining hotel operations, and ensuring guest satisfaction. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests in a friendly and professional manner, providing excellent customer service
- Check guests in and out of the hotel, ensuring accuracy of information and timely completion of paperwork
- Handle guest inquiries and resolve any issues or complaints promptly and efficiently
- Assist with guest requests such as room changes, additional amenities, or special accommodations
- Operate the hotel phone system, answering incoming calls and directing them to the appropriate department or individual
- Perform night audit duties including reconciling daily transactions, preparing reports, and balancing accounts
- Ensure the safety and security of guests by monitoring surveillance cameras, maintaining key control procedures, and following emergency procedures
- Maintain cleanliness and organization at the front desk area, lobby, and other public areas
- Collaborate with other hotel staff to ensure smooth operations and provide support as needed

Requirements:
- Previous experience in hotel management or customer service is preferred
- Knowledge of hospitality management principles and practices
- Familiarity with hotel phone systems and night audit procedures is a plus
- Excellent communication skills with a friendly and professional demeanor
- Strong problem-solving abilities and the ability to handle difficult situations with tact and diplomacy
- Bilingual skills (English/Spanish) are highly desirable
- Ability to multitask effectively while maintaining attention to detail
- Strong computer skills including proficiency in Microsoft Office Suite
- Exceptional phone etiquette with the ability to handle high call volumes

Join our team as a Front Desk Agent/Night Auditor and enjoy competitive pay rates, opportunities for career growth, and a supportive work environment. Apply today to be part of our dedicated team committed to providing exceptional guest experiences.

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Expected hours: 16 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Every weekend
• Holidays
• Night shift
• Overnight shift

Work setting:

• In-person
• Resort

Ability to Relocate:

• Saunderstown, RI 02874: Relocate before starting work (Required)

Work Location: In person

Salary : $16