Restaurant Server

Restaurant Server

Department – F&B Reports to – Restaurant Manager

Welcome. Now that you’re part of our family, let’s explain the role you'll play.

What’s the job?

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Server, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

Your day-to-day

 Make each meal a feast for the eyes and treat for the  Be cleaner than clean – meet or exceed local taste buds. With your own signature flare, you’ll turn cleanliness and hygiene laws our high standards into memorable meals for every
 Help with washing up and other kitchen duties when guest needed

 Own your kitchen – keep on top of supplies and
 Give guests a better experience by helping with any equipment, and minimise waste queries or advice

 Tell your supervisor or duty manager about any
 Wear your uniform with pride unsafe equipment, low supplies or safety incidents

 Take on other ad-hoc duties when the whole team
 Help create a safe space by following safety needs to pull together procedures and wearing necessary protective equipment

© 2018 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. Use of this resource, or any part thereof is not required by a licence agreement, brand standards, or otherwise. This resource is an optional guide that owners and managers of franchise hotels may use at their sole discretion, using or adapting only those elements, if any, that they deem appropriate for their particular IHG branded hotel. No company in IHG, or any employee or agent thereof, seeks, requires or has any control or direction of any hiring, compensation, terminations or other employment-related decisions at franchised hotels.

Job Description

Restaurant Server

What we need from you

 Strong – sometimes you’ll need to lift, push  Compliant – as well as meeting local laws on and pull big objects up to 50lbs (23 kg). This food handling and serving alcohol, you’ll be can involve bending and kneeling above the minimum age required and fluent in the local language
 Literate – you’ll need a good grasp of reading, writing and basic math  Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to
 Flexible – night, weekend and holiday shifts are all part of the job

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.

It’s what connects every colleague in all hotels.

Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

 True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

 True Confidence: having the knowledge and skills to perform
There’s so much more your role, and giving guests the confidence that they can trust to the job than we can you, to help and support them during their stay capture here. It’s simply about creating great
 True Listening: focusing on what your guest is saying, picking experiences, doing the up on body language that is often overlooked, and right thing and understanding what the guest wants and needs understanding people.

 True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

© 2018 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. Use of this resource, or any part thereof is not required by a licence agreement, brand standards, or otherwise. This resource is an optional guide that owners and managers of franchise hotels may use at their sole discretion, using or adapting only those elements, if any, that they deem appropriate for their particular IHG branded hotel. No company in IHG, or any employee or agent thereof, seeks, requires or has any control or direction of any hiring, compensation, terminations or other employment-related decisions at franchised hotels.

Job Description

Restaurant Server

The statements in this job description are intended to represent the key duties and level of work being performed.

They are not intended to be ALL responsibilities or qualifications of the job.

Employee Name (Print) Employee Signature Date

© 2018 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. Use of this resource, or any part thereof is not required by a licence agreement, brand standards, or otherwise. This resource is an optional guide that owners and managers of franchise hotels may use at their sole discretion, using or adapting only those elements, if any, that they deem appropriate for their particular IHG branded hotel. No company in IHG, or any employee or agent thereof, seeks, requires or has any control or direction of any hiring, compensation, terminations or other employment-related decisions at franchised hotels.

Job Types: Full-time, Part-time

Pay: $6.50 - $13.00 per hour

Expected hours: 20 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Food Service: 1 year (Preferred)
• Restaurant Experience: 1 year (Preferred)

Work Location: In person