Front Desk Agent
Job Posting for Front Desk Agent at Holiday Inn & Suites - Farmington Hills/Detroit NW
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with special requests or needs
- Handle guest complaints or concerns with empathy and problem-solving skills
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
Qualifications:
- Previous experience in guest relations or customer service preferred
- Multilingual skills are a plus (knowledge of languages such as Spanish, French, or Mandarin)
- Familiarity with hotel operations and front desk procedures is beneficial
- Strong communication skills, both verbal and written
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Proficient in using phone systems and computer software for reservations and guest services
- Knowledge of hospitality management principles is advantageous
- Flexibility to work night shifts or perform night audit duties as needed
Join our team at [Company Name] and be part of a dynamic hospitality environment. We offer competitive pay, opportunities for career growth, and a supportive work culture. Apply now to become a valued member of our front desk team!
Job Types: Full-time, Part-time
Pay: $13.35 - $15.50 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Farmington Hills, MI 48334: Relocate before starting work (Required)
Work Location: In person
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