The Housekeeper is responsible for performing a combination of tasks, which maintains hotel premises in a clean and orderly manner, thereby contributing to a pleasant and positive guest experience.
Housekeeping Attendants must:
Have a flexible schedule since hours will vary week to week depending on hotel's occupancy.
Be able to work a varying schedule as well as any and all holidays as needed.
Be a team player with excellent customer service skills
Essential Duties and Responsibilities
- Provides professional and courteous guest service at all times
- Cleans and maintains guest rooms.
- Dusts and polishes furniture
- Vacuums floors
- Cleans bathrooms
- Removes trash
- Refurnishes room with supplies, towels etc.
- Stocks assigned cleaning cart for work shift
- Attends monthly department meetings
- Completes projects as determined by Housekeeping Supervisor
- Actively seeks out other tasks when current work is complete
- Participates in ongoing education and training of Franchise and Hotel Management Company
Essential Behavior Requirements
- Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
- Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Quality: Work “product or service” is free of errors and exceeds customer expectations.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 22 – 36 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person