What are the responsibilities and job description for the Night Audit- Front Desk Agent position at Holiday Inn?
We are looking for a Front Desk Associate to provide the highest quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. The Night Audit shift is 11pm-7am, you will need the availability to train on days (7am-3pm) and evenings (3pm-11pm).
Your goal will be to ensure our guests enjoy themselves and make plans to use us as their hotel when in the area.
Responsibilities
- Review arrival lists to welcome guests
- Provide information about amenities, area and venues and promote in-house services
- Anticipate guest needs and build solid rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to management when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Creating a positive work environment
Requirements
- Proven experience with Customer Service
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
Job Type: Part-time
Pay: $11.00 - $12.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
Experience:
- customer service: 1 year (Preferred)
Work Location: One location
