What are the responsibilities and job description for the Order Fulfillment Specialist position at Holistic Health International?
Holistic Health International (“HHI”) is an e-commerce business focused on health and wellness. HHI is seeking an Order Fulfillment Associate. HHI prides itself on excellent customer service and timely, accurate, distribution of our products, and is looking for a team-oriented individual to join the team.
Duties:
- Prepare and process customer orders daily, ensuring timeliness and accuracy (Monday – Friday).
- Work with office administrators to coordinate customer returns.
- Assist in answering customer phone calls and emails for shipping related questions/issues.
- Fill out purchase orders for all shipping supplies and put the order away on arrival.
- Provide Customs with information per their request; regarding an order going into their country.
- Coordinate with shipping carriers as needed to ensure shipments are picked up in a timely manner.
- Maintain a clean and organized work area.
- Collaborate with team members in receiving and inventory management when additional support is needed.
- Fill orders on Black Friday (the day after Thanksgiving), and depending on order volume the following Saturday if needed. This job follows regular Mon – Fri hours except for the Saturday following Black Friday.
Preferred Education and Experience:
- Must have high school diploma or GED
- Experience in warehouse organization is a plus
- Experience packaging orders for distribution is a plus
- Working knowledge of Microsoft Office Word and Outlook
- Experience with ShipStation or a similar web-based shipping software
Requirements:
- Ability to lift packages (maximum 10lbs) for shipment
- Excellent attention to detail and accuracy in order processing
- Strong communication skills to collaborate effectively with team members and customers
- Ability to multitask
- Ability to work in a team setting
Job Type: Full-time, Mon – Fri, 8:30am – 4:30pm, on-site
Please include projected available start date, any schedule requirements/requests, salary requirement if applicable.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by the supervisor.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- On-the-job training
- Opportunities for advancement
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Bethel, ME 04217: Relocate before starting work (Required)
Work Location: In person
Salary : $16