Assistant Manager, Food and Beverage

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We’re looking for an amazing Food & Beverage professional to fill this role, which is based in Anchorage, AK. You’ll be responsible for overseeing and managing all front of the house operations across multiple locations.

Here’s a summary of what Holland America Line and Princess is looking for in its Assistant Manager of Food & Beverage. Is this you?

Responsibilities:

• Oversees and manages the front of house operations across three locations to include the twenty seven full-service rail cars, in three locations; Anchorage, Seward, and Healy.
• Train and lead approximately100 seasonal team members to ensure menu standards and dining experience expectations are being upheld.
• Monitors the daily operations, including guest service, sanitation, menu standards and team member performance to ensure customer satisfaction and operational objectives and goals are met.
• Monitor and track food and beverage sales. Recommends strategies to increase revenue goals, maintain food cost, and guest satisfaction.
• Complies with all management responsibilities in accordance with Company policies, objectives and applicable government laws and regulations.
• Adhere to and enforce Health, Environment, Safety, Security (HESS) requirements.
• Adhere to and enforce Risk Advisory and Assurance Services (RAAS) requirements.
• Maintains accounting and inventory systems; actively manage and monitor ordering, receiving and warehouse operations within company guidelines.
• Analyzes and prepares reports and maintains records.
• Participates in the interviewing, hiring and training of food and beverage employees for the Rail division.
• Responsible for the employee lifecycle, supervision, performance management, salary administration, time management, corrective action and training of directly assigned personnel.

Requirements:

• This job normally requires a professional level of knowledge in food preparation and production equivalent to that which would be acquired through the completion of a Bachelor’s degree, culinary degree or equivalent certified training. Demonstration of directly related work experience may be considered in lieu of the educational requirement.
• This job normally requires three years of progressively responsible positions in restaurant or equivalent institution cooking. Demonstrated supervisory experience in a business environment is required.
• Must have or the ability to obtain an Alaska Food Handlers card and TAPS alcohol server permit.
• Must pass a pre-employment background check.
• Minimum age of 21 years of age is required.
• Participates in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
• Commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Skills, Abilities, and Knowledge:

• Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (POS) systems.
• Ability to prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff.
• Ability to work in fast-paced environment with multiple tasks and external influences.
• Ability to work with all levels of management, employees and customers with sensitivity, tact and diplomacy.
• Demonstrate an ability to maintain confidentiality.
• Ability to communicate, coordinate and collaborate with multiple departments, management, and staff.
• Ability to support and comply with company policies, procedures and guidelines including all company health and safety standards.
• Ability to lift up to 50lbs/23kgs.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits:

• Cruise and Travel Privileges for You and Your family
• Health Benefits
• 401(k) Plan
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/ .

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com