Product Manager

Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.

We’re looking for an amazing Marketing & North American Sales (HAL) professional to fill this role, which is based in our Seattle office. You'll be responsible for defining the product strategies and tactics needed to solve complex business challenges and bring value to our customers. Specifically, this role will focus on the book to cruise portion of the user journey, helping customers select shore excursions, dining, spa options, and many more. This role will be an active participant in the evolution of our organization including the agile team makeup, roles and responsibilities, and workflows.

Here’s a summary of what Holland America Line is looking for in its Product Manager. Is this you?

Responsibilities

• Define product objective and roadmap for multiple key components across desktop, tablet and phone for the book to cruise customer journey.
• Work closely with internal teams (leadership, engineering, UX, design, brand) on management and execution of product roadmap.
• Manage intake of customer focused opportunity assessments ensuring all are well defined, prioritized and ready for product discovery.
• Work with leadership and teams on company and divisional strategic initiatives, quarterly planning, and sprint planning.
• Ensure team is prepared for upcoming sprint(s), unblocked and running at full potential.
• Work closely with design and engineering to bring our projects to life, measure their success, and define and prioritize future improvements.
• Manage project schedules and dependencies, and drive cross-functional initiatives.
• Prioritize product enhancements & triage bugs
• Leverage data analysis skills to research difficult or ambiguous problems.
• Evangelize and promote our Product Development process; fail fast/learn early and delivering incremental value to customers.
• Willingness to do whatever it takes to deliver products that delight

Requirements

• Product Owner or Product Management experience.
• Working with and delivering a responsive/adaptive site, mobile web, and mobile applications.
• Work in B2C ecommerce environment.
• Passion for product: conceiving, designing, building, and shipping it. You should be a product geek.
• BS/BA required, ideally in technical or quantitative discipline.
• Understanding of user interface design and user testing best practices.
• Highly quantitative. Enjoy analyzing user data. Experience running A/B tests, setting metrics, and iterating based on data.
• Ability to communicate, develop relationships with others while influencing and removing blockers.

Benefits

• Cruise and Travel Privileges for You and Your family

• Health Benefits

• Flex Friday

• 401(k)

• Employee Stock Purchase Plan

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives
  

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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