Guest service representative

BENEFITS AND PERKS :

• Paid Time Off (PTO) accrued at a rate of 0.025 for every hour worked
• Paycheck Advancement Program
• Hotel Travel Discounts
• Employee Assistance Program

For eligible employees :

• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) Plan with Employer Match

QUALIFICATIONS :

• Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Standard cash handling procedures.
• Front office operations and emergency procedures.
• Property Management System and downtime procedures.
• Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
• Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
• Add, subtract, multiply and divide quickly and accurately.
• Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.
• Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.
• Acknowledge, understand and abide by company programs, policies, procedures and brand standards.
• Present a professional appearance; wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.
• High school diploma or equivalent.
• At least one year experience providing customer service directly to the public.

PHYSICAL REQUIREMENTS :

Medium Work : Exerting up to 50 lbs. of force occasionally, and / or up to 20 lbs. of force frequently, and / or up to 10 lbs.

of force constantly to move objects.

Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.

Must be able to stand, pull, grasp, see, crouch, lift, hear, reach, push, perform repetitive motions, and talk as required by the job.

Drug Free Workplace, Equal Opportunity, E-Verify Employer

Last updated : 2024-05-31