Key Client Manager

Key Account Manager must manage the following; client relationship, meeting schedule, on-site visitation, and ensure that communications adhere to quality control guidelines. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving client efficiencies, to increase service value.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage a portfolio of complex client relationships that span one or multiple lines of business
• Full project life cycle ownership: successful project delivery will include implementation to deployment
• Manage and support all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of operational objectives
• Provide status reporting to leadership regarding project results and milestones, deliverables, dependencies, risks and issues
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and show a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Understand interdependencies and limitations between technology, operations and business needs
• Manage project scope and changes, and disseminate information to all involved parties
• Act as an internal quality control check for the project and manage ongoing quality control development
• Support formal/informal engagements to maintain business partnerships
• Set and continually manage client expectations while delegating and managing deliverable with team and stakeholders
• Delegate tasks and responsibilities to appropriate personnel
• Develop and deliver progress reports, proposals, presentations to various audiences, including project team, management, and key stakeholders
• Determine the frequency and content of status reports from the project team, analyze feedback, and make modifications
• Identify and develop true relationship with client’s project stakeholders, management, and executives
• Deliver appropriate and effective executive level communication
• Continue professional development in order to keep abreast of emerging technologies, methods and best practices
• Extensive understanding of project workflows and program policies and procedures
• Prove success in providing leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Strong business and industry acumen
• Demonstrated operational and process development skills
• Working knowledge with internet and web based data collection and reporting
• Ability to read and understand a variety of financial information presented in different formats from a variety of sources
• Intermediate to advanced proficiency in MS Office (Excel, Access, PowerPoint, and Outlook)
• Ability to use necessary tools to manipulate data to produce reports
• Must be self-motivated and work independently
• Ability to multi-task in a fast-paced environment
• Excellent written and oral skills
• Must be strong at problem solving, analytical, and have a high attention to detail
• Presentations skills

Experience
Preferred

• 2 year(s): Client services or customer account management

Education
Preferred

• Bachelors or better

Job Type: Full-time