Insurance Customer Service Representative

Job Description

Join the Holly Kornachuk Insurance Agency, an established agency with a rich history spanning 33 years. Recognized for multiple sales awards and ranked among the largest agencies in the State, we pride ourselves on providing a comprehensive range of insurance products, including personal, commercial, financial services, and Medicare products. Our positive work environment, unmatched benefits, and commitment to employee development make us a standout employer in the Detroit Metro area.

As an Insurance Customer Service Representative at Holly Kornachuk Insurance Agency, you'll become an integral part of a team led by an industry expert with decades of experience. If you're seeking a positive work environment, valuable training, and benefits not commonly offered in the industry, this position offers an exciting opportunity to contribute to our continued success.

Join our team for a fulfilling career with a stable and well-established employer. With a positive work environment, unique benefits, and a prime location in the Detroit Metro area, you'll contribute to the success of one of the State's largest and most recognized insurance agencies. Apply Today!

Benefits

Base Salary Plus Commission

Bonus Opportunities

Warm Leads Provided

Licensing Assistance

Paid Time Off (PTO)

Work-Life Balance

Evenings Off

Weekends Off

Holidays Off

Paid Holidays

401k Plan

Career Growth Opportunities

Advancement Opportunities

Mentorship

Ongoing Training Seminars

Hands on Training

Performance Bonuses

Equipment Provided

Retirement Benefits

Office Snacks and Coffee

Life Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Responsibilities

• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Presents and explains insurance policy options based on client needs and personal goals. 
• Advise and Educate prospects on insurance policies based on their personal needs and goals. Close sales.
• Continue to look for and recognize opportunities to cross-sell/account rounding.
• Respond to customer inquiries regarding policy questions, changes, and updates. Issue Insurance Documentation (COI, ID cards, etc.)
• Ensure consistent and prompt communication with clients to address their needs and concerns to ensure retention standards.
• Assist clients in navigating their insurance policies and answering any questions they may have.

Requirements

• Property and Casualty License required. A license is not required to apply. We will pay 100% for licensing.
• Assess and prioritize tasks based on urgency and importance, ensuring that critical client needs are addressed promptly and efficiently.
• Efficiently manage multiple client inquiries, tasks, and administrative responsibilities simultaneously, maintaining a high level of organization and attention to detail.
• Set and work towards performance goals in a team setting to meet or exceed targets, ensuring client satisfaction and retention.
• Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses.
• Demonstrate strong typing skills, efficiently entering and processing data to meet deadlines and client needs.
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.