Casino Operations Assistant Shift Manager Baccarat (pending regulatory approval)

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Come, join us. It’ll be fun. 

Your daily responsibilities include

• Responsible for enhancing the growth of gaming revenues through the development of our customer base.  Maintains relationships with existing guests through personal contact by phone and in person.
• Markets our gaming product, and participates in social events and special promotions for VIP guests 
• Exercises independent judgment in issuance of comps and resolution of customer disputes for entire Pit during assigned shift
• Works closely with VP Table Games to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability
• Drives improved results using established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with VP to make changes if necessary to achieve end result
• Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
• Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction   
• Provides visible leadership in gaming operation areas
• Ensures compliance with Title 31 requirements and processes​
• Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures
• Presents oneself as a credit to the Company and encourages others to do the same
• Performs all other related andcompatible duties as assigned

Qualifications

• Three years progressively more challenging supervisory experience in a gaming operations role, table games or casino host experience preferred.
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Good oral and written communication skills, must be fluent and literate in English and either Cantonese or Mandarin 
• Able to develop effective problem-solving skills with the ability to exercise independent judgment within established policies  
• Must possess excellent interpersonal skills
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment
• Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
• Must be able to listen and respond to visual and aural cues
• Must be able to tolerate areas containing secondhand smoke, varying noise and temperature levels, illumination, vibration, crowdsand air quality 
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

Click HERE to learn more about our career opportunities, programs, benefits, etc.

Equal Opportunity Employer

Starting Salary