Store Manager

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.

Job Summary:

The Store Manager reports to the Regional Store Manager and will oversee the retail locations employees and activities to achieve a profitable store location and holding to Hollywood Feeds #1 Policy “Do what is right by the customer.”

Store Manager Responsibilities:

• Required to work a minimum of 45 hours per week.
• Interviews, selectively hires, and trains employees for the retail location.
• Organizes and oversees the schedules and work of employees.
• Conducts performance evaluations that are timely and constructive.
• Oversees discipline and termination of employees as needed and in accordance with company policy.
• Responsible to close the store 3 nights a week with one Saturday off per month.
• Required to attend Store Manager Meetings in person.

Key Job Responsibilities:

Inventory Management:

• Develops, oversees, and maximizes retail budget and product inventory, purchasing, and sales. Keeping inventory correct and items in stock for sales growth.
• Making sure that orders are processed and received properly and on time using the company point of sale system to research, analyze, and track purchases.
• Contributes to the team effort of placing and rotating merchandise to attract positive attention from customers and accomplishing related results as needed.
• Ensures availability of merchandise and services by maintaining inventory data through spot inventory counts and checks.
• Required to perform 6 of the 12 Cycle Counts to determine accuracy of store inventory.

Employees and Store Development:

• Oversees employees by leading and maintaining excellent customer service skills.
• Communicate openly and respectfully with supervisors, corporate office, and coworkers.
• Maintains and motivates a positive sales team that will increase sales and ensure efficiency through communication, incentives, and empowering your employees to take responsibility for their job and the store’s goals.
• Foster a spirit of teamwork within your store while motivating a positive sales team.
• Maintaining employee’s performance through coaching, communication, rewarding, counseling, and discipline.
• Performing a job performance appraisal for all employees at least two times per year.
• Holding the employees to the Hollywood Feed Standards of Business with a clean, organized, and safe location to ensure the protection of both customers and employees.
• Keeping the store running smoothly and ensuring that all daily required tasks are completed properly through communication with the employees.
• Ensuring that all Hollywood Feed policies and procedures are followed, including compliance with legal requirements.
• Searching for avenues to reach out into the community by attending or creating events to interact with the public via social media and maintain the store’s online presence.
• Plans, organizes, and coordinates the recruiting, selecting, orientation, and training of employees.
• Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships thus being a model for all employees to follow.
• Maintains operations by collaborating with regional managers and owners to develop and identify cost-effective advertising and hiring strategies.
• Plans, organizes, and coordinates sales, marketing, and budgeting and process sales when necessary.
• Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
• Additional details in Hollywood Feed Handbook.

Required Skills & Abilities:

• The love and dedication to animals is an essential requirement for Hollywood Feed’s culture.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.
• Strong leadership and management skills with ability to motivate employees.
• Excellent customer service abilities.
• Ability to develop and maintain budgets.
• Thorough understanding of company policies and practices.
• Must have a valid driver’s license and a minimum of 2 years driving experience. (This time frame can include learner’s permit).

Education:

Physical Requirements:

• Physically able to lift 40lbs repeatedly up to head height to stock shelves multiples times a day.
• Physically able to continuously bend, kneel, push, pull, reach, and twist multiples times a day.
• Physically able to stand/walk for up to 8-10 hours.
• Physically able to climb ladders multiple times a day to put up and access products for customers.
• Will need to meet the requirements of our Safe Driving Policy and be willing to drive our company owned Same Day Delivery Vehicle.

The above is designed to describe the general nature and scope of the job and is not an exhaustive listing of all duties, expectations or tasks and should not be taken as such.

Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.