What are the responsibilities and job description for the Process Facilitator - Administrative position at Holman?
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Principal Purpose of Position:
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Click here for Washington State benefit information.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Click here for Washington State benefit information.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $56,400.00 - $81,775.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Principal Purpose of Position:
- Utilize volume reporting tools to monitor daily operational responsibilities and team performance.
- Track workload distribution to maintain balance and efficiency.
- Coordinate with internal departments for special handling of escalations and process updates.
- Maintain open lines of communication across teams and act as the primary point of contact for incoming inquiries from Client Relations and other internal departments.
- Conduct spot checks on employee workbaskets and reports to ensure accuracy, completeness, and resolution of aged items in VR Direct Sale and Title administrator workbaskets.
- Provide immediate resolution for escalations related to sale documentation and administrative tasks.
- Support the team by answering questions and providing guidance on daily operational processes, especially related to aged VR inventory pending direct sale completion and title problem resolutions.
- Facilitate training for new and existing team members according to the department's standard training program.
- Assist the Supervisor with the preparation of individual metric reports.
- Establish and maintain consistent and efficient processes for all VR Direct Sale & Title administrator responsibilities.
- Monitor and manage the inventory of vehicles available for remarketing, with a focus on aged VR inventory pending direct sale completion and title problem resolutions.
- Perform all other duties and special projects as assigned
- Bachelor’s degree in a related field or equivalent work experience
- Additional education, certifications, or other distinctions are a plus
- Experience with Auto IMS
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
- 3-5 years’ experience in the related area as an individual contributor
- Experience in a similar role or related field of vehicle remarketing
- Experience in providing support and guidance to team members a plus
- Proven experience in managing escalations and finding solutions to complex problems
- Familiarity with resolving customer or internal department issues efficiently
- Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
- Reviewing and improving processes, methods, and tools to increase efficiency and accuracy
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Click here for Washington State benefit information.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Click here for Washington State benefit information.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $56,400.00 - $81,775.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $56,400 - $81,775
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