What are the responsibilities and job description for the Service Coordinator - BDC position at Holman?
This is a Remote, Work from Home Opportunity for applicants in the Portland, OR area only. Must be able to work flexible hours, which include some Saturdays.
The CEC Service Coordinator is responsible for receiving and responding to inquiries that result from phone calls and internet customers looking to schedule a service appointment. The CEC Service Coordinator will be evaluated based on performance standards that measure how service appointment are scheduled. A CEC Service Coordinator must show up for work on time, per the published schedule and conduct himself/herself in a manner compatible with the existing corporate culture, and general policies and procedures of the company.
Responsibilities:
- Handle inbound and outbound phone calls with customers to schedule service appointments.
- Act as the first point of contact for customers in need of service appointments.
- Determine and document customer needs/understand their reason for calling.
- Schedule service appointments by service advisor using Xtime scheduling system.
- Place reminder calls to customers regarding pending scheduled service appointments.
- Place follow-up calls to customers regarding recent service visit experience.
- Build strong relationships with customers and dealership employees.
- Maintain a high and consistent level of premium-brand, customer service and WOW customers.
Qualification Criteria:
- High School Diploma
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
- Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone.
- Proven outstanding customer service.
- Listen and record accurately.
- Excellent interpersonal skills, both in person and over phone.
- Call Center experience is preferred, but not required.
- Proficient computer skills with ability to learn scheduling and other computer systems.
- Team-oriented and flexible/multi-tasking.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Experience:
- Customer service: 2 years (Preferred)
Work Location: One location
Salary : $17 - $0
