Service Advisor

HOLMANS USA, a leading supplier of Precision Computing and Printing solutions, has a full-time position open for a Service Advisor in our Albuquerque office.

Job Summary:

The Service Advisor position is the first contact for customers who are requesting support for their technology products. The ability to interact professionally and effectively with customers who are experiencing product issues/failures, answering incoming service calls, diagnosing customer needs, and coordinating with the Computer Technicians for delivery of service are key activities of this position.

Job Duties and Responsibilities:

• Provide phone/electronic communication with our customers.

• Provide basic technical and troubleshooting support.

• Communicate with vendor technical/support organizations to resolve customer issues.

• Schedule service technicians for issue resolution.

• Order/receive service parts, monitor/manage service parts inventory.

• Complete service tickets and all associated processes.

• Manage internal product rental fleet.

• Identify and escalate customer satisfaction issues.

• Perform any and all duties as assigned regardless of whether or not a particular duty has been outlined herein.

• Maintain an error free, safe, and effective work environment.
• Ensure that safety measures are followed to the letter. Safety first!

Job Qualifications:

• Minimum of 2-years of experience in a customer service role.

• Associate’s or bachelor’s degree is preferred.

• Working knowledge of IT products/industry. Experience in a technical IT environment providing customer technical support, is preferred.

• Experience with both Microsoft OS and Apple OS.

• Exceptional written and verbal communication skills.

• Ability to respond to complex customer issues and work to a successful customer conclusion.

• Possess strong organizational skills.

• Proficient in MS Excel and Word.

If you possess people skills, are self-motivated and enjoy working in a fast-paced environment, we would like to meet you. HOLMANS USA is a progressive, growing company with our corporate office located in Albuquerque, NM and additional offices in Livermore, CA, Los Alamos, NM, and Oak Ridge, TN.

Compensation will be commensurate with experience and education. We offer a comprehensive benefits package that includes medical, dental, vision, life and disability insurances and offer participation in a 401K retirement plan. EOE

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• No weekends

Ability to commute/relocate:

• Albuquerque, NM: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer Service: 2 years (Required)
• IT support: 1 year (Required)

Work Location: One location